Senior Quality Assurance Specialist

ServiceSource, Inc.; St. Louis (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

ServiceSource, Inc. seeks a Quality Assurance professional to interpret, build upon, and comply with QA standards across service lines. Maintain complaint and nonconformance processing, perform root-cause analysis, and document activities with audits and internal reports.

Develop improved standards and testing protocols for organization-wide implementation. The ideal candidate has an Associate degree and 5+ years of QA/QC experience, with the ability to obtain a Top Secret/SCI clearance with

Qualifications

• AA or equivalent from two-year college or technical school preferred.
• At least 5 years' experience in quality assurance and/or quality control performing the Primary Duties, or related work experience required.
• Demonstrated experience developing quality assurance/quality control surveillance plans, key performance indicators, and statistical reviews and relevant documentation required.
• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

Responsibilities

• Develop Quality Assurance Surveillance Plan for assigned annexes and assist Annex managers in developing meaningful key performance indicators.
• Conduct and document contract surveillance of contract Required Service (RS) and assist managers to resolve performance issues.
• Make recommendations for corrective action and actively work with management team to ensure an acceptable level of quality is maintained.
• Coordinate and manage the document change process and maintain current revisions via a SharePoint web-based document management server.
• Review and manage quality control; run searches on database to scan for errors, generate reports and apply corrections accordingly.
• Perform root cause analysis on quality defects.
• Formulate and maintain quality assurance objectives complementary to corporate policies and goals.
• Prepare and maintaining documentation and reports on quality issues, statistical reviews and relevant quality documentation
• Review all data obtained during all quality assurance activities to ensure consistency with company policies and procedures.
• Recommend improvements to the production process to ensure quality control.
• Develop new approaches to solve problems identified during quality assurance activities.
• Maintain a working knowledge of government and industry quality assurance codes and standards.
• Train and guide staff on new standards, procedures and processes
• Design and implement quality assurance training programs to key personnel in conjunction with managers. Record and investigate customer complaints regarding quality of services performed.
• Perform random inspections, validate inspection methods, and interact with customers regarding quality of services provided.
• Customer complaint and dispute resolution.
• Perform other related duties as assigned.

Skills

Root cause analysis

Quality assurance

Documentation

Statistical reviews

MS Office

Education

Associate degree

Tools

SharePoint

Job description

ServiceSource, Inc. seeks a Quality Assurance professional to interpret, build upon, and comply with QA standards across service lines. Maintain complaint and nonconformance processing, perform root-cause analysis, and document activities with audits and internal reports.

Develop improved standards and testing protocols for organization-wide implementation. The ideal candidate has an Associate degree and 5+ years of QA/QC experience, with the ability to obtain a Top Secret/SCI clearance with