Veteran Services Program Support Specialist II

ACCESS; Medford (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

ACCESS is a diverse and compassionate team that makes a positive impact in the community. The Veteran Services Program Support Specialist II provides essential administrative support to program staff and helps with data entry, file review, and eligibility determinations for federal and state programs.

The role involves coordinating referrals with other departments, answering Vet Line calls, and handling various office duties to ensure smooth operations for the Veteran Services program.

Qualifications

• Minimum 1 year experience in a client-focused field.
• Ability to multitask in a variety of areas with attention to detail.
• Strong interpersonal, written, and oral communication skills.
• Demonstrated ability to maintain confidentiality with customers and coworkers.
• Able to work independently and as part of a team.
• Excellent record-keeping and organizational skills.
• Proficiency with Microsoft Office and web-based applications.
• Bilingual in English and Spanish preferred.

Responsibilities

• Input accurate information into multiple databases in a timely manner.
• Provide administrative support to the Veteran Services Program Supervisor, Program Manager, and Department Director.
• Assemble and maintain files and reference materials; create documents as instructed.
• Perform data entry reviews and communicate errors to staff.
• Provide backup to Intake Specialist and assist with participant eligibility determinations for Federal and State programs.
• Coordinate referrals with other departments/agencies to maximize service to participants.
• Answer and return calls from the Vet Line in a timely manner.
• Complete other duties and special projects as assigned.

Skills

Multitasking

Attention to detail

Interpersonal skills

Written communication

Oral communication

Independent work

Record keeping

Tools

Microsoft Office

Web-based applications

Job description

Description

This position is responsible for providing support to all program staff within the Veteran Services program. This position will report directly to Veteran Services Program Supervisor. The Veteran Services Program Support Specialist II will perform a variety of general office tasks including, data entry, file review, file maintenance, program eligibility, return phone calls, in addition to other office duties.

Description

This position is responsible for providing support to all program staff within the Veteran Services program. This position will report directly to Veteran Services Program Supervisor. The Veteran Services Program Support Specialist II will perform a variety of general office tasks including, data entry, file review, file maintenance, program eligibility, return phone calls, in addition to other office duties.

About ACCESS

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

Position Duties & Responsibilities

• Input accurate information in a timely manner into multiple databases as necessary.
• Provides administrative support to the Veteran Services Program Supervisor, Program Manager, and Department Director.
• Assemble and maintain files, reference materials and create documents for staff as instructed by Veteran Services Program Supervisor, Program Manager, and Department Director.
• Perform documentation review for data entry Communicate with program staff regarding errors.
• Provide backup to Intake Specialist – including but not limited to interviewing, screen, and work with Program Supervisor/Manager to determine participant eligibility for Federal and State Assistance programs.
• Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to participants.
• Answer and return phone calls from the Vet Line in a timely manner responding appropriately.
• Complete other duties and special projects as assigned by the Veteran Services Program Leadership.

Position Requirements

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• A minimum 1-year experience in a client focused field.
• Must be able to multitask in a variety of areas and maintain sustained concentration with attention to detail.
• Must have good interpersonal, written communication, and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.
• Able to work both independently and collaboratively.
• Demonstrative excellent record keeping and organizational skills with a minimum of six months experience with administrative duties.
• Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
• Valid Oregon driver’s license with record that is acceptable under ACCESS’ insurance policies.
• Bilingual in English and Spanish is preferred.

Equal Employment Opportunity (EEO) Statement

“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”