CCR Program Support Specialist I

ACCESS; Medford, Grants Pass (OR, OR); On-site; USD 32,000 - 42,000; Full time

Job summary

ACCESS in Medford, OR, seeks a CCR Program Support Specialist to assist with data entry, file maintenance, and program eligibility. The role reports to the CCR Program Supervisor and supports multiple staff with administrative tasks.

You will handle data entry, file review, and documentation for various federal and state assistance programs while coordinating referrals and preparing staff documents as directed.

Qualifications

• Belief in ACCESS’s mission to provide food, warmth, and shelter.
• Must be able to multitask in various areas and maintain sustained concentration with attention to detail.
• Must have good interpersonal, written, and oral communication skills.
• Demonstrated ability to work effectively with customers and co-workers while maintaining confidentiality.
• Able to work both independently and collaboratively.
• Demonstrative excellent record keeping and organizational skills with at least six months’ administrative duties experience.
• Excellent computer skills including Microsoft Office and web-based applications.
• Valid Oregon driver’s license with acceptable driving record.

Responsibilities

• Input accurate information in a timely manner into multiple databases as necessary.
• Provide administrative support to the CCR Program Supervisor, Program Manager, and Department Director.
• Assemble and maintain files, reference materials, and create documents for staff as instructed.
• Perform documentation review for data entry errors; communicate errors to program staff.
• Interview, screen, and determine participant eligibility for Federal and State Assistance programs.
• Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community.
• Answer and return phone calls from the Fire Line in a timely manner, responding appropriately.
• Complete other duties and special projects as assigned by the CCR Program Supervisor.

Skills

Multitasking

Interpersonal skills

Written and verbal communication

Attention to detail

Organizational skills

Confidentiality

Tools

Microsoft Office

Job description

Description

This position is responsible for providing support to all program staff within the Center for Community Resilience (CCR) program. This position will report directly to CCR Program Supervisor. The CCR Program Support Specialist will perform a variety of general office tasks including data entry, file review, file maintenance, program eligibility, return phone calls, in addition to other office duties.

Description

This position is responsible for providing support to all program staff within the Center for Community Resilience (CCR) program. This position will report directly to CCR Program Supervisor. The CCR Program Support Specialist will perform a variety of general office tasks including data entry, file review, file maintenance, program eligibility, return phone calls, in addition to other office duties.

About ACCESS

ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you!

Position Duties & Responsibilities

• Input accurate information in a timely manner into multiple databases as necessary.


• Provides administrative support to the CCR Program Supervisor, Program Manager, and Department Director.


• Assemble and maintain files, reference materials, and create documents for staff as instructed by CCR Program Supervisor, Program Manager, and Department Director.


• Perform documentation review for data entry errors. Communicate with program staff regarding errors.


• Interview, screen, and work with Program Supervisor to determine participant eligibility for Federal and State Assistance programs.


• Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to participants.


• Answer and return phone calls from the Fire Line in a timely manner, responding appropriately.


• Complete other duties and special projects as assigned by the CCR Program Supervisor.

Position Requirements

• Belief in ACCESS’ mission to provide food, warmth, and shelter.


• Must be able to multitask in various areas and maintain sustained concentration with attention to detail.


• Must have good interpersonal, written, and oral communication skills.


• Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.


• Able to work both independently and collaboratively.


• Demonstrative excellent record keeping and organizational skills with a minimum of six months’ experience with administrative duties.


• Excellent computer skills, including proficiency in software programs, including but not limited to Microsoft Office products and web-based applications.


• A valid Oregon driver’s license with a record that is acceptable under ACCESS’ insurance policies.

Preferred Qualifications

• Bilingual in English and Spanish is preferred.

Equal Employment Opportunity (EEO) Statement

“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”