Veteran Services Case Manager II

DE; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Department of State in Delaware seeks a Veteran Service Officer to assist veterans and eligible family members in preparing and pursuing claims for state benefits. The role reviews records, evaluates eligibility, and develops supporting evidence while coordinating referrals to resources. VA accreditation must be obtained within 12 months of hire.

Based in Dover with occasional statewide travel. Essential functions include interviewing clients, developing cost-effective service plans, and

Qualifications

• Reviews records and evaluates eligibility for benefits.
• Develops supporting evidence and coordinates referrals to resources.
• Requires sound judgment and strong client-service skills.

Responsibilities

• Interviews clients to determine needs for services.
• Coordinates service plans and referrals to resources.
• Maintains case records and reports.

Skills

Veteran status

Excellent communication

Customer service

Job description

Department of State in Delaware seeks a Veteran Service Officer to assist veterans and eligible family members in preparing and pursuing claims for state benefits. The role reviews records, evaluates eligibility, and develops supporting evidence while coordinating referrals to resources. VA accreditation must be obtained within 12 months of hire.

Based in Dover with occasional statewide travel. Essential functions include interviewing clients, developing cost-effective service plans, and