Veteran Services Case Manager II

DelDOT; Dover (DE); On-site; USD 52,000 - 70,000; Full time

Job summary

Department of State (Delaware) seeks a Veterans Service Officer to assist veterans and eligible family members in pursuing state and federal benefits. The role requires evaluating eligibility, developing evidence, and coordinating referrals to resources, with VA accreditation due within 12 months of hire.

Based in Dover with occasional statewide travel. The position emphasizes sound judgment, strong client-service skills, and effective communication across diverse populations.

Qualifications

• Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Responsibilities

• Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
• Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
• Establishes effective working relationships with clients, family, community, and professional sources.
• Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.

Job description

Department of State (Delaware) seeks a Veterans Service Officer to assist veterans and eligible family members in pursuing state and federal benefits. The role requires evaluating eligibility, developing evidence, and coordinating referrals to resources, with VA accreditation due within 12 months of hire.

Based in Dover with occasional statewide travel. The position emphasizes sound judgment, strong client-service skills, and effective communication across diverse populations.