Veteran Services Case Manager II

Delaware LLC; Delaware; On-site; USD 42,000 - 65,000; Full time

Job summary

The Delaware Department of State (DOS) invites applications for the Health/Human Service Case Manager II position based in Dover, with occasional statewide travel. DOS offers meaningful opportunities to serve veterans and families while supporting Delaware's communities.

In this role you will assess needs, develop comprehensive service plans, coordinate referrals, maintain records, and communicate across cultures.

Qualifications

• Six months' experience in case management.
• Six months' experience in making recommendations as part of a client's service plan.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.

Responsibilities

• Interview client, family, or professional sources to determine needs for health and human services.
• Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions.
• Conduct ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorize and recommend changes.
• Maintain comprehensive case records, summaries, reports, and required forms.
• Establish effective working relationships with clients, family, community, and professional sources.
• Provide information and case coordination on-site, via email or telephone to individuals or groups.

Skills

Case management

Policy interpretation

Information systems

Narrative reporting

Cross-cultural communication

Client service

Tools

Automated information systems

Job description

The Delaware Department of State (DOS) invites applications for the Health/Human Service Case Manager II position based in Dover, with occasional statewide travel. DOS offers meaningful opportunities to serve veterans and families while supporting Delaware's communities.

In this role you will assess needs, develop comprehensive service plans, coordinate referrals, maintain records, and communicate across cultures.