Veteran Service Officer I: Benefits Advocate & Outreach

State of Vermont; Montpelier (VT); On-site; USD 42,000 - 52,000; Full time

Job summary

The Vermont Office of Veterans Affairs is seeking a Veteran Service Officer I to help veterans access benefits and services. The role includes training to become certified and accredited, with duties that involve interviewing veterans, gathering records, filing claims with the federal VA, and managing claims through to resolution.

Travel to support outreach and state-wide engagement is required, and a background check plus accreditation by the DVA Office of Legal Counsel are prerequisites within

Qualifications

• Minimum qualifications include a high school diploma or equivalent with two years or more work experience at a technical level in an administrative, human services, or counseling setting.
• Alternatively, one year of college coursework in a Human Services or relevant field plus one year of work experience in a technical administrative or counseling setting.

Responsibilities

• Learning the legal and procedural requirements to file a claim with the Department of Veterans Affairs.
• Interviewing veterans and family members to gather information to file a claim with the federal VA.
• Gathering records and files to substantiate a claim.
• Processing forms and letters to support the claim.
• Case management for tracking the claim process from start to finish, including appeals of denied claims.
• Outreach to veterans statewide, with some travel required.

Job description

The Vermont Office of Veterans Affairs is seeking a Veteran Service Officer I to help veterans access benefits and services. The role includes training to become certified and accredited, with duties that involve interviewing veterans, gathering records, filing claims with the federal VA, and managing claims through to resolution.

Travel to support outreach and state-wide engagement is required, and a background check plus accreditation by the DVA Office of Legal Counsel are prerequisites within