Veterans Benefits Outreach Specialist

Disabled American Veterans; Joint Base Lewis-McChord (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

Disabled American Veterans is seeking a qualified individual to provide free, professional assistance to discharging service members in obtaining benefits and services earned through military service and provided by the DoD and VA. Accreditation to practice before the VA (38 CFR § 14.629) is required, with duties including outreach, claim preparation, and client interviews.

The position emphasizes communication, time management, and ability to work across local agencies with travel as needed to

Qualifications

• High school diploma (or equivalent).
• Must be a member, in good standing of the DAV.
• Have a basic understanding of DAV’s Constitution, Bylaws and Regulations
• A valid motor vehicle driver’s license (other than motorcycle) is required
• Functional user of standard business computer, Microsoft Office Suite software, and various computerized record systems/databases to retrieve automated DAV, DoD and/or VA records
• General knowledge of legal and/or medical terminology preferred
• Goal attainment is reviewed based on supervisory oversight of the successful facilitation of DAV’s mission of service to discharging service men and women
• May operate DAV owned and/or rented vehicles in conjunction with pre-authorized business activities subject to employee authorized motor vehicle background check and management’s subsequent review and approval

Responsibilities

• Excellent communication skills. Professionally and diplomatically communicate with people inside/outside the organization. This communication of information can be exchanged in person, in writing, by telephone, facsimile or e-mail
• Excellent time management skills. Schedule and attend multiple activities both in and out of the office, e.g., formal presentations, client interviews, meetings, training, etc.
• Review service treatment records and synthesize relevant information for IDES hearings and original VA claims initiation
• Assist with completion of appropriate claim forms
• Develop specific goals and plans to prioritize, organize, and accomplish clientele workload
• Position may require extensive travel throughout the local area, up to multiple times per week, to receive training, provide services, and attend meetings based on the needs of DAV
• TSOs essential functions do not entail initiating or perfecting VA appeals; or the preparation or presentation of a Statement of Representation in an Appealed Case (VA Form 646)
• Perform other administrative and outreach activities as directed by the office Supervisor

Skills

Communication

Time management

DAV membership

Constitution/Bylaws knowledge

Driver's license

Microsoft Office

Databases/record systems

Legal/medical terminology

Education

High school diploma (or equivalent)

Tools

Microsoft Office Suite

Databases/Record systems

Job description

Disabled American Veterans is seeking a qualified individual to provide free, professional assistance to discharging service members in obtaining benefits and services earned through military service and provided by the DoD and VA. Accreditation to practice before the VA (38 CFR § 14.629) is required, with duties including outreach, claim preparation, and client interviews.

The position emphasizes communication, time management, and ability to work across local agencies with travel as needed to