Lead Veteran Service Assistant

U.S.VETS; Prescott (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

U.S.VETS in Prescott, AZ is seeking a Lead Veterans Service Assistant to oversee daily residential operations at our veteran housing site. You will supervise front-line staff, coordinate services, and ensure veterans receive consistent, high-quality basic services in a safe, structured environment.

The role emphasizes leadership, scheduling, training, incident reporting, and collaboration with leadership to maintain inventory and sobriety-focused programming, including UA testing.

Qualifications

• Minimum of 2 years of leadership experience in nonprofit, shelter, or residential services.
• At least 1 year of experience in a Veterans Services, housing program, or similar setting.
• Proven ability to supervise and manage front-line staff.
• Strong skills in conflict resolution, de-escalation, and client engagement.
• Experience working in client-centered environments and supporting sober living or structured programs.
• Excellent communication and interpersonal skills.
• Basic computer skills for reporting and documentation.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Supervise daily delivery of residential services including shelter, meals, hygiene, and basic needs
• Lead and support Veteran Service Assistant staff to ensure consistent, high-quality service delivery
• Coordinate daily operations, including staff assignments and service coverage
• Develop weekly staff schedules in partnership with the Veteran Services Coordinator
• Provide training, coaching, and supervision to residential staff
• Monitor client behavior and de-escalate conflicts to maintain a safe and stable environment
• Document and report incidents, including verbal or physical altercations
• Ensure smooth day-to-day operations and continuity of services
• Coordinate with leadership to maintain inventory of supplies and meal services
• Support implementation of sobriety-focused programming, including UA testing
• Oversee safety protocols and emergency procedures at the site
• Track and report residential services data and ensure timely documentation
• Supervise mail and client communication processes within the facility

Skills

Leadership experience

Conflict resolution

Communication skills

Teamwork

Documentation

Job description

Make an ImpactJoin a mission-driven team supporting veterans experiencing homelessness as they transition into stable housing. As a Lead Veteran Service Assistant, you will oversee daily residential operations, supervise front-line staff, and ensure veterans receive consistent, high-quality basic services in a safe and structured environment.

Make an ImpactJoin a mission-driven team supporting veterans experiencing homelessness as they transition into stable housing. As a Lead Veteran Service Assistant, you will oversee daily residential operations, supervise front-line staff, and ensure veterans receive consistent, high-quality basic services in a safe and structured environment.Key Responsibilities

• Supervise daily delivery of residential services including shelter, meals, hygiene, and basic needs
• Lead and support Veteran Service Assistant staff to ensure consistent, high-quality service delivery
• Coordinate daily operations, including staff assignments and service coverage
• Develop weekly staff schedules in partnership with the Veteran Services Coordinator
• Provide training, coaching, and supervision to residential staff
• Monitor client behavior and de-escalate conflicts to maintain a safe and stable environment
• Document and report incidents, including verbal or physical altercations
• Ensure smooth day-to-day operations and continuity of services
• Coordinate with leadership to maintain inventory of supplies and meal services
• Support implementation of sobriety-focused programming, including UA testing
• Oversee safety protocols and emergency procedures at the site
• Track and report residential services data and ensure timely documentation
• Supervise mail and client communication processes within the facility

Qualifications

• Minimum of 2 years of leadership experience in nonprofit, shelter, or residential services
• At least 1 year of experience in a Veterans Services, housing program, or similar setting
• Proven ability to supervise and manage front-line staff
• Strong skills in conflict resolution, de-escalation, and client engagement
• Experience working in client-centered environments and supporting sober living or structured programs
• Excellent communication and interpersonal skills
• Basic computer skills for reporting and documentation
• Ability to work independently and as part of a team in a fast-paced environment
• Valid driver’s license and ability to meet insurance requirements

Preferred Qualifications

• Experience working with veterans, homeless populations, or behavioral health settings
• Experience in residential shelter operations or supportive housing programs

Why Join U.S.VETS

• Direct impact on the daily lives of veterans in need
• Leadership opportunity in a fast-paced, mission-driven environment
• Collaborative team focused on housing stability and supportive services