Veteran Service Assistant

U.S.VETS; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

U.S.VETS is seeking a Veteran Service Assistant to support daily residential services for veterans at the Houston site. You will help deliver shelter, food, hygiene, and maintain a safe, sober environment with staff collaboration.

Responsibilities include coordinating client mail, assisting move-ins/outs, conducting safety rounds, and documenting incidents and logs. Requires HS diploma, 1+ year work with homeless populations, strong communication, and a valid driver's license.

Qualifications

• High School Diploma or equivalent.
• At least one year of experience with programs and homeless populations.
• Excellent communication and interpersonal skills.
• Ability to collaborate with residential staff.
• Must promote client-centered and sober environment.
• Energetic, dedicated and flexible.
• Basic computer literacy.
• Valid driver's license; if driving, must meet company insurance requirements and complete training.

Responsibilities

• Assist in delivering basic services (shelter, food, hygiene) to veterans at the facility.
• Maintain a harmonious atmosphere by communicating with clinical staff and supporting a therapeutic community.
• Assist in the delivery/handling of client mail.
• Assist with move-in/move-out from the facility.
• Prevent or de-escalate verbal/physical altercations and file incident reports as needed.
• Address client issues timely to ensure uninterrupted services.
• Conduct safety rounds around internal and external locations.
• Convey needs to maintain supply inventory and proper storage.
• Assist with facility upkeep and readiness for inspections.
• Assist in implementing toxicology testing to promote a sober environment.
• Implement safety and emergency procedures.
• Assist in bed checks and room inspections for a clean, safe environment.
• Document bed checks, incidents, and client logs; perform routine daily living activities.
• Adhere to site work order procedures and assist with weekly cleaning.

Skills

Communication skills

Interpersonal skills

Team collaboration

Flexibility

Energetic

Education

High School Diploma or equivalent

Tools

Basic computer literacy

Job description

The Veteran Service Assistant reports directly to the Veteran Service Coordinator or Lead Veteran Service Assistant at the designated U.S.VETS site. The Veteran Service Assistant assists in the daily implementation of day-to-day basic residential services.

FLSA Classification: Non-Exempt

Responsibilities

• Assists in the delivery of basic services (such as shelter, food, hygiene, etc.) to veterans served at the facility
• Ensures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment
• Assists in the delivery/handling of client mail
• Assists clients with the move-in and move-out from the facility
• Responsible for preventing or de-escalating any verbal and physical altercations from the facility including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these events
• Responsible for addressing client issues timely to ensure the non-interruption of services
• Responsible for conducting safety rounds around both the internal and external locations of facilities
• Conveying needs to the Veteran Service Coordinator or Lead Veterans Service Assistant to maintain supply inventory of supplies and ensures proper storage
• Assists with maintenance and upkeep of the facility and ensures readiness for inspections
• Assists in the implementation of toxicology testing to promote a sober environment
• Responsible for implementation of all safety and emergency procedures
• Assist the Veteran Service Coordinator in bed checks, inspections of rooms to ensure a clean, safe and hazardless environment
• Conducts various administrative duties to include documentation of bed check, inspections, incident reports, client logs, etc.
• Facilitate routine daily living activities for clients
• Adheres to the site work order procedure
• Assists with weekly cleaning of client room and other common-use areas around the site
• Performs other duties as assigned

Requirements

• High School Diploma or equivalent
• At least one year of experience with programs and homeless populations
• Good communication and interpersonal skills
• Ability to work collaboratively with residential staff
• Must promote client-centered philosophy and skilled in creating/maintaining a sober environment
• Must be energetic, dedicated to mission and flexible
• Basic computer literacy
• Valid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course