Veteran Relations Support Specialist

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Job summary

University of Missouri-Columbia is seeking a Veterans Relations Support Specialist to provide administrative and program support for the Veterans Clinic's intake and referral process. The role includes prescreening veterans, guiding them through the intake, maintaining records in LegalServer, and coordinating with attorneys, students, and staff on next steps.

The position requires a Bachelor's degree or equivalent with at least 1 year of relevant experience, with preferred clerical and phone

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• At least 1 year of relevant experience.
• Clerical and phone communications experience preferred.

Responsibilities

• Serve as a point of contact for veterans; conduct initial prescreening; gather required information and documentation; explain the intake process and next steps.
• Monitor the intake pipeline; follow up regarding missing information, documentation, appointments, and outstanding requirements; ensure matters move through the established workflow.
• Create and maintain accurate records of communications with Veterans, including notes, statuses, documentation, and other data in LegalServer.
• Schedule intake appointments and callbacks and coordinate with attorneys, law students, and Clinic staff regarding pending matters and next steps.
• Support Tigers for Troops and other outreach events through pre-screening, scheduling, data entry, and post-event follow-up.
• Provide approved referral information and coordinate administrative referrals when the Clinic cannot provide assistance.

Skills

Clerical experience

Phone communications

Education

Bachelor's degree or equivalent

Job description

Hiring Department

School of Law

Job Description

The Veteran Relations Support Specialist provides administrative and program support for the Veterans Clinic's intake and referral process.

Duties include, but are not limited to, the following:

• Serve as a point of contact for veterans; conduct initial prescreening; gather required information and documentation; explain the intake process and next steps
• Monitor the intake pipeline; follow up regarding missing information, documentation, appointments, and outstanding requirements; ensure matters move through the established workflow
• Create and maintain accurate records of communications with Veterans, including notes, statuses, documentation, and other data in LegalServer
• Schedule intake appointments and callbacks and coordinate with attorneys, law students, and Clinic staff regarding pending matters and next steps
• Support Tigers for Troops and other outreach events through pre-screening, scheduling, data entry, and post-event follow-up
• Provide approved referral information and coordinate administrative referrals when the Clinic cannot provide assistance

Shift

8:00 am - 5:00 pm with some flexibility as approved by the Director of the Veterans Clinic

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

Clerical and phone communications experience

Anticipated Hiring Range

Salary Range: $21.60 - $26.50 per hour

Grade: GGS 008

University Title: Program/Project Support Coordinator I.

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Resume, cover letter, and three references

Sponsorship Information

Visa Sponsorship Information:

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.