Veteran-Directed Care Program Coordinator

SOUTH COAST BUSINESS EMPLOYMENT; Coos Bay (OR); On-site; USD 52,000 - 78,000; Full time

Job summary

The Veteran-Directed Care (VDC) Program Coordinator role is based in Coos Bay, OR, and focuses on coordinating, implementing, and monitoring the VDC program in collaboration with the VA, local healthcare partners, community providers, participants, and designated representatives.

Responsibilities include directing day-to-day program operations, assisting participants in understanding care options, and ensuring compliance with VA requirements, while maintaining accurate documentation and

Qualifications

• Associate degree in human services, healthcare administration, social services, business administration, or a related field; relevant equivalent experience may be considered.
• Two or more years of experience in program coordination, case management, healthcare services, human services, or a related field.
• Experience maintaining confidential records and completing detailed documentation.
• Ability to interpret program procedures, follow contractual requirements, and identify compliance concerns.
• Strong organizational, communication, problem-solving, and interpersonal skills.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office and electronic recordkeeping systems.
• Ability to work respectfully and effectively with Veterans, older adults, people with disabilities, caregivers, and diverse community members.

Responsibilities

• Coordinate day-to-day operations of the VDC program within the AAA.
• Serve as a primary point of contact for Veterans, authorized representatives, caregivers, VA personnel, healthcare partners, and other service providers.
• Coordinate referrals, intake, eligibility verification, enrollment, and ongoing participant services.
• Maintain program procedures, workflows, forms, tracking systems, and documentation.
• Monitor caseloads, service utilization, program performance, and participant needs.
• Coordinate with AAA leadership to address program challenges, staffing needs, and service delivery concerns.
• Participate in program meetings, partner meetings, and required training.

Skills

Organizational skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Education

Associate degree in human services or related field

Tools

Microsoft Office

Electronic recordkeeping systems

Job description

The Veteran-Directed Care (VDC) Program Coordinator role is based in Coos Bay, OR, and focuses on coordinating, implementing, and monitoring the VDC program in collaboration with the VA, local healthcare partners, community providers, participants, and designated representatives.

Responsibilities include directing day-to-day program operations, assisting participants in understanding care options, and ensuring compliance with VA requirements, while maintaining accurate documentation and