Veteran Digital Access Navigator

Jayvan Spence / Public Speaker; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Jayvan Spence / Public Speaker is seeking a VA Digital Navigator to assist veterans with digital technology, resources, and access to online services. The role emphasizes personalized instruction, data management, and coordination with community resources to improve digital accessibility for veterans.

The position involves client interaction, tracking outcomes, and contributing to outreach efforts. A background in project management or public relations supports effective engagement with veterans

Qualifications

• 1 year experience in project management, public relations, writing, or marketing content creation
• Strong digital literacy and customer service skills
• Excellent communication, problem solving, and technical support abilities
• Experience with data entry, time management, and adaptability
• Familiarity with production management and project management principles
• Background as executive assistants supporting talent or family envoys
• Experience in professional development coaching in one-on-one settings

Responsibilities

• Assist clients with digital technology usage and issues
• Provide technology instruction tailored to veteran needs
• Coordinate access to community and digital resources
• Support clients in gaining digital access and overcoming barriers
• Resolve technology-related problems promptly
• Engage in community outreach to raise awareness of digital services
• Track data related to client interactions and service outcomes
• Collect feedback to improve digital support programs
• Support training initiatives for digital literacy
• Maintain documentation of processes and client assistance

Skills

Digital literacy

Customer service

Communication

Problem solving

Data entry

Time management

Adaptability

Production management

Project management basics

Executive assistant support

Job description

Jayvan Spence / Public Speaker is seeking a VA Digital Navigator to assist veterans with digital technology, resources, and access to online services. The role emphasizes personalized instruction, data management, and coordination with community resources to improve digital accessibility for veterans.

The position involves client interaction, tracking outcomes, and contributing to outreach efforts. A background in project management or public relations supports effective engagement with veterans