Veteran Case Manager: Housing & Recovery Support

Veterans Inc.; Worcester (MA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

BCBS Medical, Dental, Vision

Employer Paid Short and Long‑Term Dis'

Retirement Plan with 403B Match

Flexible Spending Accounts

Tuition Reimbursement Program

Paid Parental Leave

Job summary

Veterans Inc. in Worcester, MA seeks a dedicated Case Manager to provide comprehensive support to veterans in emergency shelter and transitional housing programs. You will manage a diverse caseload, conduct intakes, develop individualized service plans, and connect veterans to healthcare, mental health, substance use, and benefits resources.

This role is based at our Cambridge St. facility in Worcester and involves direct service delivery at our Worcester facilities, with an emphasis on

Qualifications

• Bachelor's degree in Human Services, Social Work or related field.
• Minimum of three (3) years' experience in program management, case management, substance abuse prevention, outreach, and/or services to the homeless or veteran populations.
• Must have strong computer skills and knowledge of Microsoft Office Suite.

Responsibilities

• Perform Client Intakes: Conduct individual screenings, evaluations, and comprehensive biopsychosocial assessments for all assigned program participants.
• Identify Housing Barriers: Evaluate each participant's unique skill set and specific obstacles to securing long‑term, stable housing.
• Deliver Case Management: Provide direct intervention, supportive service outreach, and individualized care coordination to encourage housing placement readiness.
• Assist with Essential Navigation: Guide participants through employment searches, benefit applications, medical or behavioral health appointments, and transportation coordination.
• Build Supportive Relationships: Establish strong, trust‑based connections with veterans and their families to promote the highest level of independent functioning.
• Coordinate Ongoing Services: Meet regularly with assigned participants to provide feedback, monitor progress, and align daily activities with personal goals.
• Maintain Accurate Documentation: Prepare precise case records, progress notes, and individualized service plans while executing ongoing data collection.
• Ensure Audit Readiness: Keep all participants' files compliance‑ready while updating key personnel on resident progress and program issues.

Skills

Case management experience

Computer skills

Education

Bachelor's degree in Human Services, Social Work or related field

Job description

Veterans Inc. in Worcester, MA seeks a dedicated Case Manager to provide comprehensive support to veterans in emergency shelter and transitional housing programs. You will manage a diverse caseload, conduct intakes, develop individualized service plans, and connect veterans to healthcare, mental health, substance use, and benefits resources.

This role is based at our Cambridge St. facility in Worcester and involves direct service delivery at our Worcester facilities, with an emphasis on