Case Manager

Veterans Inc.; Worcester (MA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

BCBS Medical, Dental, Vision

Employer Paid Short and Long‑Term Dis'

Retirement Plan with 403B Match

Flexible Spending Accounts

Tuition Reimbursement Program

Paid Parental Leave

Job summary

Veterans Inc. in Worcester, MA seeks a dedicated Case Manager to provide comprehensive support to veterans in emergency shelter and transitional housing programs. You will manage a diverse caseload, conduct intakes, develop individualized service plans, and connect veterans to healthcare, mental health, substance use, and benefits resources.

This role is based at our Cambridge St. facility in Worcester and involves direct service delivery at our Worcester facilities, with an emphasis on

Qualifications

• Bachelor's degree in Human Services, Social Work or related field.
• Minimum of three (3) years' experience in program management, case management, substance abuse prevention, outreach, and/or services to the homeless or veteran populations.
• Must have strong computer skills and knowledge of Microsoft Office Suite.

Responsibilities

• Perform Client Intakes: Conduct individual screenings, evaluations, and comprehensive biopsychosocial assessments for all assigned program participants.
• Identify Housing Barriers: Evaluate each participant's unique skill set and specific obstacles to securing long‑term, stable housing.
• Deliver Case Management: Provide direct intervention, supportive service outreach, and individualized care coordination to encourage housing placement readiness.
• Assist with Essential Navigation: Guide participants through employment searches, benefit applications, medical or behavioral health appointments, and transportation coordination.
• Build Supportive Relationships: Establish strong, trust‑based connections with veterans and their families to promote the highest level of independent functioning.
• Coordinate Ongoing Services: Meet regularly with assigned participants to provide feedback, monitor progress, and align daily activities with personal goals.
• Maintain Accurate Documentation: Prepare precise case records, progress notes, and individualized service plans while executing ongoing data collection.
• Ensure Audit Readiness: Keep all participants' files compliance‑ready while updating key personnel on resident progress and program issues.

Skills

Case management experience

Computer skills

Education

Bachelor's degree in Human Services, Social Work or related field

Job description

Veterans Inc. is a premier non‑profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England to achieve long‑term self‑sufficiency. As a national leader in veteran services, we are seeking a dedicated Case Manager to provide comprehensive support to veterans residing in our emergency shelter and transitional housing programs in Worcester.

In this role, you will manage a diverse caseload, helping residents navigate the transition from homelessness to stable transitional housing. You will conduct intakes, develop individualized service plans, and connect veterans to vital healthcare, mental health, substance use, and benefits resources. Operating directly at our Worcester facilities, you will provide the intensive stabilization, goal tracking, and advocacy our nation's heroes need to rebuild their lives.

This position is based at our Cambridge St. facility in Worcester, MA.

WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:

• Perform Client Intakes: Conduct individual screenings, evaluations, and comprehensive biopsychosocial assessments for all assigned program participants.
• Identify Housing Barriers: Evaluate each participant's unique skill set and specific obstacles to securing long‑term, stable housing.
• Deliver Case Management: Provide direct intervention, supportive service outreach, and individualized care coordination to encourage housing placement readiness.
• Assist with Essential Navigation: Guide participants through employment searches, benefit applications, medical or behavioral health appointments, and transportation coordination.
• Build Supportive Relationships: Establish strong, trust‑based connections with veterans and their families to promote the highest level of independent functioning.
• Coordinate Ongoing Services: Meet regularly with assigned participants to provide feedback, monitor progress, and align daily activities with personal goals.
• Maintain Accurate Documentation: Prepare precise case records, progress notes, and individualized service plans while executing ongoing data collection.
• Ensure Audit Readiness: Keep all participants' files compliance‑ready while updating key personnel on resident progress and program issues.

WHAT YOU MUST HAVE:

• Minimum of Bachelor's degree in Human Services, Social Work or related field.
• Minimum of three (3) years' experience in program management, case management, substance abuse prevention, outreach, and/or services to the homeless or veteran populations.
• Must have strong computer skills and knowledge of Microsoft Office Suite.

WHAT WE CAN OFFER YOU:

Comprehensive Benefits Package for FT employees includes:

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long‑Term Disability and Life Insurance.
• $2,500 Medical Opt‑Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.