Veteran Housing Stability Case Manager

Automatic Data Processing, Inc.; Wilmington (DE); On-site; USD 32,000 - 35,000; Full time

Job summary

Veterans Multi-Service Center (VMC) in Wilmington, DE is seeking a Case Manager (Veteran Services) to provide trauma-informed advocacy and comprehensive housing-focused case management for 15–30 veteran households. This role helps Veterans navigate housing crises toward permanent stability with individualized plans and coordinated resources.

You will assess eligibility, develop housing stability plans, collaborate with interdisciplinary teams, ensure program compliance, and connect veterans to

Qualifications

• Bachelor’s degree or equivalent work experience in social services, non-profit management, administrative or case management capacity.
• Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
• Experience with grant-funded programs—particularly focused on veteran housing services experience working with diverse populations, as well as low-income individuals.
• Good computer skills with knowledge of databases and Microsoft Word Suite.
• Strong organizational, time-management, communication, and people skills.
• Possess and maintains a valid, unrestricted driver's license, with an acceptable driving record in accordance with agency policy, current automobile insurance, and vehicle registration.

Responsibilities

• Maintains a caseload and provides case management with a focus on housing first.
• Consults with clients to assess program eligibility and service needs.
• Works with clients to create individualized housing stability plans with client-specific goals.
• Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
• Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.
• Collaborates with case management team on service plans to coordinate approaches for successful outcomes.
• Ensure case files comply with regulatory agency standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
• Organizes program efforts to meet requirements of outreach, case management, access to VA benefits and access to other public benefits.
• Financial assistance to eligible households as needed.
• Conducts outreach to identify and provide services to target populations.
• Develop and maintain relationships beneficial to the program and agency to generate referrals of veteran households to the program and to promote agency services.
• As required, attend all internal, external and community meetings and events relevant to the position.
• Performs additional program-related duties as assigned by the Program Manager.
• Maintain consistent and reliable attendance as an essential function of this role and perform other duties within the scope of the position, as assigned by the Program/Department Manager, to effectively support program/department operations and our agency's mission of serving veterans.

Skills

Case management

Communication

Organization

Time management

Attention to detail

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Word

Databases

MS Office

Job description

Veterans Multi-Service Center (VMC) in Wilmington, DE is seeking a Case Manager (Veteran Services) to provide trauma-informed advocacy and comprehensive housing-focused case management for 15–30 veteran households. This role helps Veterans navigate housing crises toward permanent stability with individualized plans and coordinated resources.

You will assess eligibility, develop housing stability plans, collaborate with interdisciplinary teams, ensure program compliance, and connect veterans to