Veteran Care Coordinator - Advanced Medical Support

Veterans Health Administration; Allentown (Lehigh County); On-site; USD 54,000 - 70,000; Full time

Job summary

The Veterans Health Administration in Allentown, PA is seeking a Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care delivery model. Responsibilities include answering phones, scheduling appointments, processing referrals, coordinating with the care team, and entering data into the electronic record to ensure timely access to care.

This federal position offers a competitive pay range and standard benefits; applications close on

Qualifications

• Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Responsibilities

• Answering phones, communicating and relaying messages to Veterans and staff.
• Ensuring accurate and timely scheduling of appointments and/or referrals.
• Interpreting and verifying provider orders per VHA scheduling guidelines.
• Processing patient and vendor issues through CRM; tracking appointment status and data.
• Coordinating with care teams and maintaining updated community medical services database.

Job description

The Veterans Health Administration in Allentown, PA is seeking a Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care delivery model. Responsibilities include answering phones, scheduling appointments, processing referrals, coordinating with the care team, and entering data into the electronic record to ensure timely access to care.

This federal position offers a competitive pay range and standard benefits; applications close on