Veteran Benefits & Appeals Administrator

Veterans Education Transition & Employment Services; Chesapeake (VA); On-site; USD 33,000 - 36,000; Full time

Job summary

Dept of Veterans Services in Virginia seeks a Veteran Service Administrator to support the appeals team and assist veterans, dependents and family members in accessing benefits and services.

Responsibilities include administrative support for hearing calendars, updating spreadsheets, communicating with veterans, and educating clients on federal and state benefits. Salary range $24.27–$26.07 per hour; location is Chesapeake DVS Office; work is general public recruitment.

Qualifications

• Working knowledge of office administration practices and procedures.
• Some knowledge of laws and regulations pertaining to veterans’ benefits.
• Ability to read, interpret and apply laws, regulations and procedures.
• Ability to communicate effectively with staff, agency officials and the public.
• Experience in interviewing individuals and compiling and presenting information obtained.
• Customer service skills.

Responsibilities

• Provide administrative support to the appeals team, including hearing calendars and updating spreadsheets.
• Assist veterans, dependents and family members in accessing benefits.
• Educate veterans on services offered by Virginia and the federal government.
• Assist clients in accessing all lawful and ethical claims and benefits.

Skills

Office administration

Customer service

Communication

Interviewing

Word processing

Tools

Word processing software

Job description

Dept of Veterans Services in Virginia seeks a Veteran Service Administrator to support the appeals team and assist veterans, dependents and family members in accessing benefits and services.

Responsibilities include administrative support for hearing calendars, updating spreadsheets, communicating with veterans, and educating clients on federal and state benefits. Salary range $24.27–$26.07 per hour; location is Chesapeake DVS Office; work is general public recruitment.