Vet Hospital Shift Lead - Lead & Elevate Care

Banfield Pet Hospital; Wilmington (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Mental health resources

Life Insurance

Job summary

Banfield Pet Hospital is seeking a Shift Lead to perform duties of a CSC and veterinary assistant while providing leadership across shifts. The role balances 20% leadership with 80% paraprofessional duties to ensure high-quality client care and hospital productivity.

Responsibilities include staff coordination, client education, and efficient operation of the hospital. The position reports to Practice Manager and COS and may involve scheduling, training, and quality assurance in a fast-paced

Qualifications

• Associate’s degree or veterinary technician certification preferred.
• Two years experience (healthcare, veterinary profession, service-type industry) required.
• Prior supervisory experience preferred.

Responsibilities

• Lead and coordinate paraprofessional staff to maximize productivity.
• Perform duties of CSC and veterinary assistant/technician as needed.
• Assist Practice Manager with staffing, training and client service quality.

Skills

Leadership

Communication

Customer service

Multitasking

Team coordination

Education

Associate degree or veterinary technician certification preferred

Tools

Computer skills

Job description

Banfield Pet Hospital is seeking a Shift Lead to perform duties of a CSC and veterinary assistant while providing leadership across shifts. The role balances 20% leadership with 80% paraprofessional duties to ensure high-quality client care and hospital productivity.

Responsibilities include staff coordination, client education, and efficient operation of the hospital. The position reports to Practice Manager and COS and may involve scheduling, training, and quality assurance in a fast-paced