Shift Lead, Veterinary Hospital — Pet Care Champion

Medical Management International, Inc.; Saint Augustine (FL); On-site; USD 24,204 - 30,927; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth Retirement Plans

Paid Time Off and Holidays

Continuing Education Allowance

Life Insurance & Disability

FSA/HSA options

Employee Discounts

Job summary

Banfield Pet Hospital is seeking a Veterinary Hospital Shift Lead to support the Practice Manager and COS in guiding a hospital team. The role blends leadership with hands-on client services and veterinary assistance to ensure a high level of pet care and client satisfaction.

The Shift Lead will help schedule staff, ensure adherence to policies, and promote our wellness programs while maintaining a productive, friendly hospital environment for pets and clients alike.

Qualifications

• Ability to work at a computer for long periods.
• Must work special hours, including weekends and evenings.
• Requires mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking English).
• Comfortable in a loud, moderately high noise environment and strong smells.
• Requires lifting up to 50 pounds.
• Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances.

Responsibilities

• Assist and support hospital leadership to develop an efficient, productive team.
• Follow Banfield protocols and focus the team to achieve priorities.
• Supervise day-to-day reliability, quality care and client service.
• Create an environment for quality, efficient veterinary care and staff engagement.
• Provide exceptional client service and educate on wellness plans and hospital services.
• Assist in scheduling to meet client needs and CE planning.
• Ensure compliance with policies and dress guidelines.
• Perform other duties as assigned.

Skills

Long hours readiness

Pets-safe handling

Attention to detail

English language proficiency

Ability to lift 50 lbs

Computer use for reports

Education

High School Diploma

2 years veterinary hospital experience

Job description

Banfield Pet Hospital is seeking a Veterinary Hospital Shift Lead to support the Practice Manager and COS in guiding a hospital team. The role blends leadership with hands-on client services and veterinary assistance to ensure a high level of pet care and client satisfaction.

The Shift Lead will help schedule staff, ensure adherence to policies, and promote our wellness programs while maintaining a productive, friendly hospital environment for pets and clients alike.