Vet Clinic Client Services (2nd Shift)

COVE Animal Health; Middletown (CT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

COVE Animal Health is seeking a Client Services Representative for the 2nd shift at their Middletown, CT location. You will deliver friendly, precise client service, support hospital operations, and help connect pets with needed care in a busy veterinary setting.

The role emphasizes empathy, clear communication, and teamwork, with opportunities to grow within a collaborative veterinary team. Shifts include extended evenings with holiday coverage; health benefits and career development are

Qualifications

• Experience in a customer service role, preferably veterinary.
• Excellent verbal and written communication skills.
• Ability to handle challenging client situations with tact and empathy.
• Ability to work collaboratively with veterinarians, technicians, and staff.
• Capability to manage multiple tasks in a fast-paced environment.
• Willingness to learn veterinary terminology and practices.

Responsibilities

• Provide excellent customer service to clients and patients.
• Support hospital operations and help connect pets with needed care.
• Maintain calm, professional interactions in emotional situations.
• Collaborate with team to ensure smooth clinic workflow.
• Adapt to a fast-paced, high-volume environment.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Multitasking

Calm under pressure

Tools

EzyVet

SmartFlow

Job description

COVE Animal Health is seeking a Client Services Representative for the 2nd shift at their Middletown, CT location. You will deliver friendly, precise client service, support hospital operations, and help connect pets with needed care in a busy veterinary setting.

The role emphasizes empathy, clear communication, and teamwork, with opportunities to grow within a collaborative veterinary team. Shifts include extended evenings with holiday coverage; health benefits and career development are