Vertical Solution Manager

Support Revolution; San Jose (CA); On-site; USD 145,000 - 160,000; Full time

Job summary

Supermicro is seeking a dynamic Solution Manager to define and drive workstation solutions, collaborating with cross-functional teams to meet customer needs and deliver outstanding service. You will develop roadmaps, coordinate resources, and present training to sales forces and customers on a global scale.

The role requires strong communication, experience with AI/ML applications, and travel to meet clients.

Qualifications

• Bachelor's or Master's degree in engineering or business.
• 5+ years of experience with workstation applications, storage servers, data center, or IT infrastructure.
• Excellent communication skills and ability to interface with customers.
• Experience with AI/ML/Data Science applications is preferred.

Responsibilities

• Create product solution roadmaps and develop strategy for successful product deployment based on deep understanding of customer requirements.
• Manage technical resources within the organization to address client needs when necessary.
• Define and provide creative solutions and overcome constraints to meet customer requirements of the demanding market.
• Develop and manage GTM programs and resources to drive workstation solutions with internal teams and customers.
• To understand and resolve challenges by collaborating with internal business partner and technical members.
• Oversee deliverables and documentation as required.
• Create positioning statements, marketing, and sales training materials, product specifications.
• Present training material to internal sales force as well as externally at customer sites. Travel periodically to visit customers and attend trade shows.
• Conduct competitive analysis and develop ecosystem with partners in the industry.
• Drive technical issues to closure by arranging resources and engaging with other engineering team to duplicate and debug.

Skills

Communication

Customer interaction

AI/ML/Data Science

Linux

Windows

Virtualization

Travel willingness

Cross-functional collaboration

Education

Bachelor's or Master's degree

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

We are looking for a dynamic Solution Manager with deep understanding of high-performance Workstationsystems and applications to define and drive solutions for our Workstation product line. The ideal candidate would be able to understand the needof the customers and provide a well-thought-out solution to meet the customer's specifications and deliver outstanding service. This individual will have the capability to work together with cross-functional team to enable and champion Supermicro workstation solutions to worldwide sales team and customers.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Create product solution roadmaps and develop strategy for successful product deployment based on deep understanding of customer requirements
• Manage technical resources within the organization to address client needs when necessary
• Define and provide creative solutions and overcomeconstraints to meet customer requirements of the demanding market
• Develop and manage GTM programs and resources to drive workstation solutions with internal teams and customers

• To understand and resolve challenges by collaborating with internal business partner and technical members
• Oversee deliverables and documentation as required
• Create positioning statements, marketing, and sales training materials, product specifications
• Present training material to internal sales force as well as externally at customer sites. Travel periodically to visit customers and attend trade shows
• Conduct competitive analysis and develop ecosystem with partners in the industry
• Drive technical issues to closure by arranging resources and engaging with other engineering team to duplicate and debug

Qualifications:

• Bachelor or Master's degree in engineering or business discipline is desirable
• 5+ years of experience with workstation application, storage server, data center, or IT infrastructure
• Excellent communication skills and business sense is required, must have prior experience in interfacing with customers
• Strong experiences with AI/ML/Data Science applications are preferred.
• Familiarity with Linux, Windows and virtualization platforms is a plus
• Individual must be able to work effectively in a high-pressure environment
• Domestic and international travel to meet customers for business need

Salary Range

$145,000 - $160,000

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.