Sr. Solution Manager

Support Revolution; San Jose (CA); On-site; USD 160,000 - 190,000; Full time

Job summary

Supermicro is seeking a Sr. Solutions Manager to join our server team. The Solutions Manager will operate from a high level, broad-scale perspective to create leveraged, outcome-based successes with vested customers.

The role focuses on single socket servers and how they can impact revenue and retention. The candidate will demonstrate products on site and in webinars, provide cloud/hybrid-cloud guidance, train staff and partners, and guide cross-functional teams in crafting data-center IT

Qualifications

• BS in EE/CS with 8+ years in the server industry.
• Strong understanding of server market trends and customer needs.
• Excellent organization, planning and cross-functional collaboration.
• Self-directed, initiative-driven and creative thinker.
• Strong verbal and written communication skills.

Responsibilities

• Demonstrate server solutions to customers on site and at events.
• Provide cloud and hybrid-cloud expertise to influence decisions.
• Deliver engaging solution training to internal teams, partners and customers; create PowerPoint slides.
• Provide 3rd level customer support as needed.
• Lead cross-functional teams to design data center IT proposals for RFI/RFP.
• Identify market trends and share insights with product teams.
• Collaborate with marketing to develop promotional materials and reach audiences.

Skills

Server market trends

Cross-functional collaboration

Public speaking

Organization & planning

Self-directed

Creative thinking

Communication skills

Problem-solving

Education

BS in EE / CS

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

We have an exciting position for a Sr. Solutions Manager to join our server team. Solutions Manager will be responsible for achieving company objectives by working closely with various teams within the organization. The Solutions Manager will operate from a high level, broad-scale collaborative to create leveraged outcome-based successes with vested customers. The Solution Manager will serve as the field subject matter expert on Supermicro products and how products, especially single socket servers, can positively impact our organizations revenue and customer retention.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Demonstrate Supermicro single socket rackmount server solutions and products to customers on site, through remote webinars and in special events
• Provide Subject Matter Expertise in cloud and hybrid-cloud computing with state-of-the-art technologies; thereby becoming a trusted advisor to influential decision makers
• Provide engaging solution training to internal organizations, partners, resellers, and end customers. Proficient with Microsoft PowerPoint. And can make PowerPoint slides aesthetically pleasing
• Provide 3rd level customer support to both internal and external as needed
• Serve as technical advisor – lead cross-functional teams to design data center IT solution proposals to influence and win enterprise customer decision on RFI, and RFP
• Identify latest market trends and provide insights to the product development team. Create market requirement document and conduct market survey
• Work with marketing to create promotional materials. Finding new ways to approach more potential audiences

Qualifications:

• BS in EE / CS with 8+ years relevant work experience server industry is preferable
• Strong understanding of server market trends and Supermicro customer needs
• Demonstrates strong organization and planning skills
• Demonstrates understanding of how to successfully work in cross-functional organizations and impact schedules
• Strong initiative and ability to work in a self-directed environment
• Creative thinker, to develop new strategies and solutions
• Strong organizational and problem-solving skills
• Comfortable in front of a group of audience
• Solid communication skills, both verbal and written

Salary Range

$160,000 - $190,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.