Solution Engineer

Support Revolution; San Jose (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

Supermicro is seeking a Solution Engineer with deep knowledge of Service Solutions to provide OEM mission-critical support to enterprise customers, internal teams, and production. Strong technical background in computer systems and excellent communication across management levels are essential.

You will develop service offerings for OEMs, act as escalation point for complex issues, review contracts, and collaborate with global teams. Travel up to 25% is required.

Qualifications

• Hands-on experience with enterprise servers (Supermicro, EMC, DELL, HP).
• Experience talking with customers to organize and drive custom service solutions.
• Bachelor's degree in CS/CE/EE preferred.
• Minimum of 2 years industry experience; team lead/management experience preferred.
• Solid hardware system diagnostics skills and understanding of cluster architecture.
• Strong technical communication to lead investigations across disciplines.
• Strong written and verbal communication, project and time management skills.
• Ability to manage multiple cross-functional projects in a fast-paced environment.
• Experience in large enterprise IT environments and certifications is a plus.
• Ability to work under pressure and be proactive in driving solutions.

Responsibilities

• Develop services product for OEM customers
• Serve as escalation point for complex technical issues and manage them professionally and efficiently
• Review legal contracts for service performance obligations
• Provide quick response and support for issues in production
• Provide Level 3 support to channel partners, including resellers and distributors
• Continually develop knowledge-base of current and new products
• Work with internal teams and teams worldwide for coordinating and resolving issues
• Travel is required (up to 25%)

Skills

Enterprise servers experience

Customer-facing service solutions

Team leadership experience

Hardware system diagnostics

Strong technical communication

Written and verbal communication

Project management

Time management

Cross-functional project handling

Enterprise IT environment experience

Technical certifications

Working under pressure

Education

Bachelor’s degree in Computer Science, Computer Engineering or Electrical Engineering

Job description

Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for talented and passionate Solution Engineer who has in-depth knowledge in Service Solutions. You will be responsible for providing OEM mission Critical support to our enterprise customers, Internal teams, and production. The ideal candidate must have strong technical background in computer systems as well as exceptional communication skills -- ability to interface with all levels of management staffs in professional manner.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Develop services product for OEM customers
• Serve as an escalation point for complex technical issues and manage them professionally and efficiently
• Review legal contracts for service performance obligations
• Provide quick response and support for issues in production
• Provide Level 3 support to channel partners, including resellers and distributors
• Continually develop knowledge-base of current and new products
• Work with internal teams and teams worldwide for coordinating and resolving issues
• Travel is required (up to 25%)

Qualifications:

• Hands on experience with Enterprise servers (Supermicro, EMC, DELL, HP)
• Experience in talking with customers to organize and drive custom service solutions
• Bachelor’s degree in Computer Science, Computer Engineering and Electrical Engineering preferred
• Minimum of 2 years of industry experience in related areas. Previous experience in a team lead, supervisor, or manager capacity preferred
• Solid hardware system diagnostics skills, as well as a good understanding of cluster architecture
• The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
• Strong written and verbal communication skills, project management skills, solid time management skills
• Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
• Work experience in large enterprise IT environment and technical certifications is a plus
• Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and elevate issues in a timely manner, and be proactive in driving solutions
• Individual must be able to work effectively in a high-pressure environment
• Full professional proficiency in English (read/write/speak)
• Must be punctual and detail-oriented
• Must possess an excellent ability to follow-up on planned actions

Salary Range

$90,000 - $115,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs. The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.