Sr. Solution Architect

Support Revolution; San Jose (CA); Hybrid; USD 165,000 - 190,000; Full time

Job summary

Supermicro is seeking a Sr. Solution Architect to drive cloud management requirements for Supermicro Enterprise customers.

In this role, the ideal candidate should be able to demonstrate the building of architectural design blueprints, identify gaps in technology, test, troubleshoot and implement complex software management solutions. This role requires strong project management skills, technical expertise and communication skills to ensure seamless collaboration between all stakeholders.

Qualifications

• Bachelor’s or master’s degree in CS/IT or related field.
• 8–10 years in server management or related roles in data centers.
• Experience with Day0–Day2 enterprise data center operations and Redfish.
• Architecture of end-to-end digital infrastructure for AI data centers.

Responsibilities

• Build strong credibility with customers to ensure a positive experience with Supermicro solutions.
• Develop and maintain reference materials, user guides, scripts, and runbooks.
• Improve internal processes to enhance efficiency for customers and product teams.
• Collaborate with product, production, sales and field teams to advocate customer needs.
• Partner with internal development teams to drive product and process improvements.

Skills

Kubernetes

ELK

Prometheus

Telemetry harvesting

Communication skills

Education

Bachelor’s or Master’s degree in CS/IT or related field

Tools

Redfish RESTful APIs

LDAP/AD

Playbooks

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking foraSr. Solution Architecttodrivecloud managementrequirements forSupermicroEnterprisecustomers. In this role, theidealcandidateshould be able to demonstratethebuildingofarchitectural designblueprints, identify gapsin technology,test,troubleshootand implementcomplex software management solutions.

This role requires strong project management skills, technical expertise and communication skills to ensure seamless collaboration between all stakeholders.

The successful applicantshould be experienced in data center operations, IT riskassessment, with a strong understanding oflife cycle managementfor AI factories.

Familiarity with virtualizationframeworks, networking, server system management,digital infrastructureandLiquid Cooledoperationsare mandatory.

Essential Duties and Responsibilities:

Build strong credibility with customers and ensure a positive, productive experiencefor Supermicrosolutions

Develop and maintain reference materials such as user documentation, troubleshooting guides, scripts,surveys, process flow improvement andrunbooks.

Improve internal processes to enhance efficiency for both customers and internal product teams.

Collaborate with product, production, sales, and field technical teams to advocate customer needsand requirements.

Partner with internal development teams to driveproduct andprocess improvements based on customer feedback.

Qualifications:

Minimum Qualifications

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field
• At least 8 -10 years of experience in Server Management technologies in Data Centers, solution architect, product management, software development, Field support teams or related role
• Experience working with Day0 through Day2 enterprise data center operations, Redfish RESTful APIs, redfish frameworks, Enterprise networking topologies, playbooks, Enterprise security infrastructure like LDAP/AD
• Experience in architecting end-to-end solutions with an emphasis on scalable enterprise digital infrastructure footprints for modern AI data centers.

RequiredQualifications

• Experience working in customer-facing technical rolesforcloud-basedsoftware products.
• Strong understanding of consumer environments and troubleshooting methodologies.
• Solid understanding of Kubernetes frameworks, ELK, Prometheus and telemetry harvesting.
• Comfortable in a lab setting and able to reproduce product defects effectively
• Possess Analytical Problem-Solving skills.
• Be a strategic thinker and willing to quickly adapt to IT industry trends and market.
• Be a results-driven individual capable of driving and executing all stages of system development life cycle including requirements gathering, definition, architectural design, pen testing, fuzz testing and supporting enterprise strategies tailored to Supermicro’s integrated software ecosystem.
• Exceptional communication and presentation skills are a must, able to collaborate effectively across internal and external business units.
• Master level knowledge of hardware architecture, network protocols, OS kernel debugging, HPC design and storage methodologies are a must.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Able to sit for long periods of time
• Able to input data into a computer and work with a computer screen for long periods of time
• Occasional bending and standing
• Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.
• Lift, carry, push, and pull up to 15 pounds

Salary Range

$165,000 - $189,652

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.