Versatile Airline Guest Services & Ramp Agent

Cape Air; Billings (MT); On-site; USD 21,000 - 28,000; Full time

Job summary

Cape Air is seeking cross-trained agents in Billings, MT who can perform Ticket, Operations and Ramp Agent duties at their station. Responsibilities include check-in, reservations, boarding, baggage handling, and coordinating with pilots and ramp staff.

The role requires 18+ years old with a high school diploma, ability to lift up to 70 lbs, and flexibility to work nights, weekends and holidays. Prior airline experience and reservation system familiarity are preferred.

Qualifications

• Airline work experience preferred.
• Must be at least 18 years old.
• Must hold a high school diploma or equivalent.
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location.
• Must be able to lift up to 70 lbs.
• Basic computer skills required.
• Excellent communication and excellent customer service skills required.
• Ability to interact effectively with others.
• Ability to work independently and adapt to changing work priorities.
• Ability to communicate effectively, orally and in writing.
• Flexibility of schedule is a must.
• This position will often require working nights, weekends and holidays.

Responsibilities

• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling Cape Air aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Additional duties as assigned

Skills

Excellent communication

Customer service

Interpersonal skills

Adaptability

Written & oral communication

Night/weekend/holiday availability

Education

High school diploma or equivalent

Tools

Airline reservation system experience

Basic computer skills

Job description

Cape Air is seeking cross-trained agents in Billings, MT who can perform Ticket, Operations and Ramp Agent duties at their station. Responsibilities include check-in, reservations, boarding, baggage handling, and coordinating with pilots and ramp staff.

The role requires 18+ years old with a high school diploma, ability to lift up to 70 lbs, and flexibility to work nights, weekends and holidays. Prior airline experience and reservation system familiarity are preferred.