Airport Ramp & Passenger Services Specialist

FALL CREEK FARM & NURSERY; Billings (MT); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Flight benefits

Paid training

DailyPay availability

Wellness programs

Employee discounts

Job summary

Worldwide Flight Services (WFS) is seeking an Airline Services Agent in Billings, MT, to support ramp operations and passenger services at the airport. You will load/unload baggage, marshal aircraft, and operate ground support equipment while assisting passengers with check-in, boarding, and ticketing.

The role emphasizes safety, regulatory compliance, and exceptional customer service. Responsibilities include coordinating with flight crews, handling baggage, and completing required flight

Qualifications

• High school diploma or GED equivalent.
• Must hold and maintain a valid driver's license.
• At least 1 year of experience in customer service or related field.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Fluent in English (speaking, reading, and writing).

Responsibilities

• Load and unload baggage and cargo from aircraft safely and efficiently.
• Marshal aircraft to and from gates using signals and radios.
• Operate ground support equipment (tugs, loaders, forklifts).
• Assist passengers with check-in, boarding, and baggage handling.
• Complete flight paperwork, weight and balance, and related reports.
• Respond to emergencies and incidents with safety and compliance in mind.
• Provide information on fares, tickets, and itineraries to passengers.
• Handle lost and found items and baggage claims.
• Maintain ramp cleanliness and safety protocols.

Skills

Verbal communication

Written communication

Customer service

Safety compliance

Team coordination

Education

High school diploma or GED

Tools

Ticketing systems

Reservation systems

Job description

Worldwide Flight Services (WFS) is seeking an Airline Services Agent in Billings, MT, to support ramp operations and passenger services at the airport. You will load/unload baggage, marshal aircraft, and operate ground support equipment while assisting passengers with check-in, boarding, and ticketing.

The role emphasizes safety, regulatory compliance, and exceptional customer service. Responsibilities include coordinating with flight crews, handling baggage, and completing required flight