Cross Trained Agent

Cape Air; Billings (MT); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Cape Air is seeking cross-trained agents in Billings, MT who can perform Ticket, Operations and Ramp Agent duties at their station. Responsibilities include check-in, reservations, boarding, baggage handling, and coordinating with pilots and ramp staff.

The role requires 18+ years old with a high school diploma, ability to lift up to 70 lbs, and flexibility to work nights, weekends and holidays. Prior airline experience and reservation system familiarity are preferred.

Qualifikationen

• Airline work experience preferred.
• Must be at least 18 years old.
• Must hold a high school diploma or equivalent.
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location.
• Must be able to lift up to 70 lbs.
• Basic computer skills required.
• Excellent communication and excellent customer service skills required.
• Ability to interact effectively with others.
• Ability to work independently and adapt to changing work priorities.
• Ability to communicate effectively, orally and in writing.
• Flexibility of schedule is a must.
• This position will often require working nights, weekends and holidays.

Aufgaben

• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling Cape Air aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Additional duties as assigned

Kenntnisse

Excellent communication

Customer service

Interpersonal skills

Adaptability

Written & oral communication

Night/weekend/holiday availability

Ausbildung

High school diploma or equivalent

Tools

Airline reservation system experience

Basic computer skills

Jobbeschreibung

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES

• Check in passengers and baggage using Cape Air’s passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling Cape Air aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Additional duties as assigned

QUALIFICATIONS

• Airline work experience preferred
• Airline reservation system experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit