Airport Customer Service Agent — Ramp & Guest Support

Trego-Dugan Aviation Inc

Kalispell (MT)

On-site

USD 22,730 - 32,373

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Job summary

Trego-Dugan Aviation Inc in Kalispell, MT is hiring an airport customer service agent to assist passengers with tickets, baggage, seating, and information, while remaining courteous and helpful in a fast-paced environment. Duties include processing tickets, checking baggage, coordinating boarding, arranging hotel or taxi vouchers when needed, and supporting ramp and aircraft duties.

Candidates must be 18+, have a valid driver’s license, pass a 10‑year background check and pre‑employment drug

Qualifications

Must be able to read and write English.
Must be 18 years or older and authorized to work in the U.S.
Must have a valid driver’s license.
Must pass a 10‑year background check and pre‑employment drug test.

Responsibilities

Process customers’ tickets, check baggage, monitor carry‑on items, and assign seats.
Provide information on arrival/departure times and boarding procedures.
Handle denied boarding situations and arrange hotel/taxi vouchers when needed.
Ensure FAA/airline/airport regulations are followed and enforce safety measures.
Assist customers with special needs and perform ramp/aircraft duties as required.
Load/unload baggage and marshal aircraft; read/write clearly in English.