Verint WFM Engineer: Amazon Connect & SSO

SFE; Phoenix (AZ); Remote; USD 83,000 - 131,000; Full time

Job summary

Siriinfo is seeking a hands-on Verint WFM Engineer with demonstrated experience in Amazon Connect integrations to design and deploy enterprise-grade workforce optimization within cloud contact centers. The ideal candidate will configure Verint, build connectors, ensure SSO integration, and drive PaaS solution design across CCaaS implementations.

This long-term contract role requires strong troubleshooting skills and the ability to discuss architecture decisions related to Amazon Connect and

Qualifications

• Hands-on Verint WFM experience with Verint configuration and deployment.
• Experience integrating Verint with Amazon Connect.
• Strong knowledge of SSO integration (SAML, OAuth, OIDC) in enterprise environments.
• Experience with CCaaS implementations and enterprise contact centers.

Responsibilities

• Implement Verint WFM in Amazon Connect environments.
• Configure, deploy and administer Verint systems.
• Design and implement PaaS-based workforce optimization solutions.
• Troubleshoot production issues and support deployments.

Skills

Verint WFM

Amazon Connect

Verint configuration

SSO integration

PaaS design

SSO (SAML, OAuth, OIDC)

CCaaS implementations

Troubleshooting

Deployment support

Cloud/enterprise integration

Tools

Amazon Connect connectors

Verint integration architecture

Job description

Siriinfo is seeking a hands-on Verint WFM Engineer with demonstrated experience in Amazon Connect integrations to design and deploy enterprise-grade workforce optimization within cloud contact centers. The ideal candidate will configure Verint, build connectors, ensure SSO integration, and drive PaaS solution design across CCaaS implementations.

This long-term contract role requires strong troubleshooting skills and the ability to discuss architecture decisions related to Amazon Connect and