IVR/WFM Verint

SFE; Phoenix (AZ); Remote; USD 83,000 - 131,000; Full time

Job summary

Siriinfo is seeking a hands-on Verint WFM Engineer with demonstrated experience in Amazon Connect integrations to design and deploy enterprise-grade workforce optimization within cloud contact centers. The ideal candidate will configure Verint, build connectors, ensure SSO integration, and drive PaaS solution design across CCaaS implementations.

This long-term contract role requires strong troubleshooting skills and the ability to discuss architecture decisions related to Amazon Connect and

Qualifications

• Hands-on Verint WFM experience with Verint configuration and deployment.
• Experience integrating Verint with Amazon Connect.
• Strong knowledge of SSO integration (SAML, OAuth, OIDC) in enterprise environments.
• Experience with CCaaS implementations and enterprise contact centers.

Responsibilities

• Implement Verint WFM in Amazon Connect environments.
• Configure, deploy and administer Verint systems.
• Design and implement PaaS-based workforce optimization solutions.
• Troubleshoot production issues and support deployments.

Skills

Verint WFM

Amazon Connect

Verint configuration

SSO integration

PaaS design

SSO (SAML, OAuth, OIDC)

CCaaS implementations

Troubleshooting

Deployment support

Cloud/enterprise integration

Tools

Amazon Connect connectors

Verint integration architecture

Job description

Position: IVR/WFM Systems/Verint

Location: Any where in US

Duration: Long Term Contract

Job Description:

Mandatory Skills:

• Verint WFM experience with hands on in Amazon Connect connectors and integration
• Hands-on configuration of Verint
• PaaS solution design
• Single Sign-On (SSO) integration

Summary

We are seeking a strong hands-on Verint Workforce Management (WFM) Engineer with proven implementation experience in Amazon Connect environments. The ideal candidate should possess deep expertise in Verint configuration, integration engineering, and cloud-based contact center solutions, with the ability to design and deploy enterprise-grade workforce optimization solutions.

Required Skills

• Strong hands-on experience with Verint Workforce Management (WFM)
• Experience integrating Verint with Amazon Connect
• Hands-on Verint configuration, deployment, and administration
• Experience with Amazon Connect connectors and integration architecture
• Strong understanding of PaaS solution design and implementation
• Experience implementing Single Sign-On (SSO) integrations using SAML, OAuth, OpenID Connect, etc.
• Experience working on enterprise Contact Center and CCaaS implementations
• Ability to troubleshoot production issues and support deployments
• Strong engineering and implementation background

Preferred Skills

• AWS Cloud experience
• Knowledge of Contact Center Operations and Workforce Optimization
• Experience with enterprise security and identity management solutions
• Experience working in Agile delivery environments
• Banking/Financial Services domain experience preferred

Profile Expectations

• Candidates must have recent hands-on implementation experience.
• Strong preference for engineers who have built, configured, and integrated solutions rather than primarily leading teams or managing products.
• Must be able to discuss technical challenges, architecture decisions, and implementation details related to Amazon Connect and Verint integrations.

Shiva Nayani
Sr Technical Recruiter

Desk Phone: [phone]

Email ID [e-mail]| LinkedIn: https://www.linkedin.com/in/shiva-nayani-540410251/

(NYNJMSDC, MWBE, NY SBS MBE, CPUC, & WBE Certified)

www.siriinfo.com | www.sirihealth.com | www.linkedin.com/company/siriinfo/

Address: 3rd Ethel Rd, Suite # 302, Edison, NJ 08817

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