IVR/WFM Systems

SFE; New York (NY); Remote; USD 120,000 - 160,000; Full time

Job summary

SFE seeks a hands-on Verint WFM Engineer to implement and integrate Verint with Amazon Connect in a cloud-centric contact center environment.

The candidate will design, configure, and deploy enterprise-grade workforce optimization solutions, including SSO integration and PaaS-based architectures, across US-based deployments.

Qualifications

• Verint WFM experience with hands-on Amazon Connect connectors and integration
• Hands-on Verint configuration, deployment, and administration
• Experience with PaaS solution design and implementation
• Experience implementing SSO integrations using SAML, OAuth, OpenID Connect, etc.

Responsibilities

• Design and implement Verint WFM integrations with cloud contact center environments
• Configure and deploy Verint in enterprise cloud architectures
• Collaborate on architecture decisions and implementation details for Amazon Connect + Verint integrations
• Provide hands-on deployment, administration, and troubleshooting of Verint-based solutions

Skills

Verint WFM

Amazon Connect integration

Verint configuration

PaaS design

SSO integration

Job description

Position: IVR/WFM Systems/Verint

Location: Any where in USA

Duration: Long Term Contract

Job Description

Mandatory Skills

• Verint WFM experience with hands on in Amazon Connect connectors and integration
• Hands-on configuration of Verint
• PaaS solution design
• Single Sign-On (SSO) integration

Summary

We are seeking a strong hands-on Verint Workforce Management (WFM) Engineer with proven implementation experience in Amazon Connect environments. The ideal candidate should possess deep expertise in Verint configuration, integration engineering, and cloud-based contact center solutions, with the ability to design and deploy enterprise-grade workforce optimization solutions.

Required Skills

• Strong hands-on experience with Verint Workforce Management (WFM)
• Experience integrating Verint with Amazon Connect
• Hands-on Verint configuration, deployment, and administration
• Experience with Amazon Connect connectors and integration architecture
• Strong understanding of PaaS solution design and implementation
• Experience implementing Single Sign-On (SSO) integrations using SAML, OAuth, OpenID Connect, etc.

Preferred Skills

• AWS Cloud experience
• Knowledge of Contact Center Operations and Workforce Optimization
• Experience with enterprise security and identity management solutions
• Experience working in Agile delivery environments
• Banking/Financial Services domain experience preferred

Profile Expectations

• Candidates must have recent hands-on implementation experience.
• Strong preference for engineers who have built, configured, and integrated solutions rather than primarily leading teams or managing products.
• Must be able to discuss technical challenges, architecture decisions, and implementation details related to Amazon Connect and Verint integrations.
  

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We are an equal opportunity employer with a diverse workforce.