Verifications Quality Lead & Process Coach

OneMain Financial; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

OneMain Financial is seeking an Auto Verifications Team Lead in Tempe, AZ to guide the Verifications team in day-to-day operations, quality oversight, and regulatory compliance. You will lead coaching, monitor performance, and partner with leadership to drive process improvements and customer outcomes.

This role emphasizes data-driven decision making, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 5+ years of experience in verifications, lending operations, financial services, or a related field.
• Strong leadership, coaching, and relationship-building skills.
• Excellent analytical, critical thinking, and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to analyze data, identify trends, and make sound recommendations.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.

Responsibilities

• Provide guidance, coaching, and support to team members to drive performance and development.
• Monitor quality, compliance, and process adherence through account reviews, reporting, and call evaluations.
• Identify trends, risks, and opportunities for process improvement and operational efficiency.
• Partner with leadership to support training, quality assurance, and team development initiatives.
• Communicate findings, recommendations, and performance insights to leaders and business partners.
• Maintain knowledge of policies, procedures, and regulatory requirements to support consistent decision-making.
• Support special projects, reporting, and continuous improvement efforts as needed.

Skills

Leadership

Coaching

Relationship-building

Analytical thinking

Critical thinking

Problem solving

Written communication

Verbal communication

Data analysis

Trend analysis

Organizational skills

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Excel

PowerPoint

Reporting tools

Call monitoring systems

Job description

OneMain Financial is seeking an Auto Verifications Team Lead in Tempe, AZ to guide the Verifications team in day-to-day operations, quality oversight, and regulatory compliance. You will lead coaching, monitor performance, and partner with leadership to drive process improvements and customer outcomes.

This role emphasizes data-driven decision making, strong communication, and the ability to manage multiple priorities in a fast-paced environment.