Verification Specialist Lead

OneMain Financial; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

OneMain Financial is seeking an Auto Verifications Team Lead in Tempe, AZ to guide the Verifications team in day-to-day operations, quality oversight, and regulatory compliance. You will lead coaching, monitor performance, and partner with leadership to drive process improvements and customer outcomes.

This role emphasizes data-driven decision making, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 5+ years of experience in verifications, lending operations, financial services, or a related field.
• Strong leadership, coaching, and relationship-building skills.
• Excellent analytical, critical thinking, and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to analyze data, identify trends, and make sound recommendations.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.

Responsibilities

• Provide guidance, coaching, and support to team members to drive performance and development.
• Monitor quality, compliance, and process adherence through account reviews, reporting, and call evaluations.
• Identify trends, risks, and opportunities for process improvement and operational efficiency.
• Partner with leadership to support training, quality assurance, and team development initiatives.
• Communicate findings, recommendations, and performance insights to leaders and business partners.
• Maintain knowledge of policies, procedures, and regulatory requirements to support consistent decision-making.
• Support special projects, reporting, and continuous improvement efforts as needed.

Skills

Leadership

Coaching

Relationship-building

Analytical thinking

Critical thinking

Problem solving

Written communication

Verbal communication

Data analysis

Trend analysis

Organizational skills

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Excel

PowerPoint

Reporting tools

Call monitoring systems

Job description

The Auto Verifications Team Lead supports the success of the Verifications team by providing day-to-day guidance, monitoring quality and compliance, and identifying opportunities to improve processes and performance. This role combines team leadership, operational support, and quality oversight to help ensure exceptional customer experience while maintaining company policies and regulatory requirements.

In the Role Provide guidance, coaching, and support to team members to drive performance and development. Monitor quality, compliance, and process adherence through account reviews, reporting, and call evaluations. Identify trends, risks, and opportunities for process improvement and operational efficiency. Partner with leadership to support training, quality assurance, and team development initiatives. Communicate findings, recommendations, and performance insights to leaders and business partners. Maintain knowledge of policies, procedures, and regulatory requirements to support consistent decision-making. Support special projects, reporting, and continuous improvement efforts as needed.

Requirements

• High School Diploma or equivalent.
• 5+ years of experience in verifications, lending operations, financial services, or a related field.
• Strong leadership, coaching, and relationship-building skills.
• Excellent analytical, critical thinking, and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to analyze data, identify trends, and make sound recommendations.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.

Preferred

• Experience in auto finance or lending operations.
• Quality assurance, audit, compliance, or process improvement experience.
• Proficiency with Microsoft Excel, PowerPoint, and reporting tools.
• Experience with call monitoring or workforce management systems.

Location: On site in Tempe, AZ

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.