Lead Verification Specialist: Quality & Process Improvement

myhrhome; Tempe (AZ); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial is seeking an Auto Verifications Team Lead in Tempe, AZ to guide the Verifications team, monitor quality and compliance, and drive process improvements. You will coach staff, analyze performance data, and partner with leadership to ensure regulatory alignment and exceptional customer service.

The role emphasizes coaching, data-driven decision making, and cross‑functional collaboration with training and QA initiatives.

Qualifications

• High School Diploma or equivalent.
• 5+ years of experience in verifications, lending operations, financial services, or a related field.
• Strong leadership, coaching, and relationship‑building skills.
• Excellent analytical, critical thinking, and problem‑solving abilities.
• Strong written and verbal communication skills.
• Ability to analyze data, identify trends, and make sound recommendations.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.

Responsibilities

• Provide guidance, coaching, and support to team members to drive performance and development.
• Monitor quality, compliance, and process adherence through account reviews, reporting, and call evaluations.
• Identify trends, risks, and opportunities for process improvement and operational efficiency.
• Partner with leadership to support training, quality assurance, and team development initiatives.
• Communicate findings, recommendations, and performance insights to leaders and business partners.
• Maintain knowledge of policies, procedures, and regulatory requirements to support consistent decision-making.
• Support special projects, reporting, and continuous improvement efforts as needed.

Skills

Leadership

Coaching

Data analysis

Problem solving

Communication

Time management

Analytical thinking

Education

High School Diploma

Tools

Microsoft Excel

PowerPoint

Reporting tools

Job description

OneMain Financial is seeking an Auto Verifications Team Lead in Tempe, AZ to guide the Verifications team, monitor quality and compliance, and drive process improvements. You will coach staff, analyze performance data, and partner with leadership to ensure regulatory alignment and exceptional customer service.

The role emphasizes coaching, data-driven decision making, and cross‑functional collaboration with training and QA initiatives.