Human Resources Assistant

Russell Tobin; Alpharetta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life and disability insurance

Employee discounts

Job summary

Russell Tobin is seeking a detail-oriented HR Assistant to support a team in Alpharetta, GA. This role serves as the first contact for candidates on background screening, documentation, and fingerprint processing, requiring strong communication and discretion.

The ideal candidate will manage high-volume candidate support, coordinate with Case Managers, and maintain accurate data in Excel-based reporting and Fieldglass workflows.

Qualifications

• Experience providing high-volume customer service or operational support.
• Strong written and verbal communication skills.
• Ability to interact professionally with candidates and internal stakeholders.
• Experience managing shared inboxes and time-sensitive correspondence.
• Strong attention to detail when collecting, scanning, logging, and tracking documentation.
• Proficiency with Microsoft Excel for tracking, reporting, and dashboards.
• Ability to organize data and create clear operational metrics.
• Strong judgement and professionalism when handling sensitive information.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong follow-up and organizational skills.

Responsibilities

• Provide timely and accurate support to candidates through the background screening process.
• Serve as the first point of contact for screening questions or documentation needs.
• Answer incoming candidate calls, return voicemails, and document call notes.
• Send daily updates to Case Managers regarding candidate messages and concerns.
• Monitor and manage shared candidate onboarding and Workforce Screening email inboxes.
• Triage communications and route requests to Case Managers.
• Advise candidates on process expectations, deadlines, and required documentation.
• Follow up with candidates regarding missing documents or forms.
• Scan and process hard-copy international fingerprint cards.
• Ensure fingerprint information is accurately processed and submitted.
• Update Fieldglass for contingent fingerprint submissions and communicate completion to teams.
• Format Microsoft Excel reporting templates for Workforce Screening, Compliance, HR, and Candidate Care teams.
• Investigate criminal lead report items and communicate issues to the screening vendor.
• Track candidate requests, issues, call activity, and metrics using Excel dashboards.
• Provide feedback on recurring issues and process improvements.
• Prepare ad hoc reports and assist with additional operational tasks as needed.

Skills

High-volume customer service

Strong communication

Interpersonal professionalism

Inbox management

Attention to detail

Microsoft Excel reporting

Data organization

Discretion with sensitive information

Multitasking in fast-paced env

Tools

Microsoft Excel

Fieldglass

Job description

Russell Tobin is seeking a detail-oriented and customer-focused Human Resources Assistant to support a team in Alpharetta, GA. This role will serve as a first point of contact for candidates with questions regarding background screening, documentation requirements, and fingerprint processing. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage high-volume candidate support while handling sensitive information with professionalism and discretion.

Key Responsibilities

• Provide timely and accurate support to candidates throughout the background screening process
• Serve as the first point of contact for candidates with screening questions or documentation needs
• Answer incoming candidate calls, return voicemails, and document call notes
• Send daily updates to Case Managers regarding candidate messages and concerns
• Monitor and manage shared candidate onboarding and Workforce Screening email inboxes
• Triage communications and route requests to the appropriate Case Managers
• Advise candidates regarding process expectations, deadlines, and required documentation
• Follow up with candidates regarding missing documents or forms
• Scan and process hard-copy international fingerprint cards
• Ensure fingerprint information is accurately processed and submitted
• Update Fieldglass for contingent fingerprint submissions and communicate completion to appropriate teams
• Format Microsoft Excel reporting templates for Workforce Screening, Compliance, HR, and Candidate Care teams
• Investigate criminal lead report items and communicate issues requiring action to the background screening vendor
• Track candidate requests, issues, call activity, and operational metrics using Microsoft Excel dashboards
• Provide feedback regarding recurring candidate issues and opportunities for process improvement
• Prepare ad hoc reports and assist with additional operational assignments as needed

Qualifications

• Experience providing high-volume customer service or operational support
• Strong written and verbal communication skills
• Ability to interact professionally with candidates and internal stakeholders
• Experience managing shared inboxes and time-sensitive correspondence
• Strong attention to detail when collecting, scanning, logging, and tracking documentation
• Proficiency with Microsoft Excel for tracking, reporting, and dashboards
• Ability to organize data and create clear operational metrics
• Strong judgment and professionalism when handling sensitive information
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong follow-up and organizational skills

Preferred Qualifications

• Previous experience supporting background screening, onboarding, HR Operations, Corporate Security, Compliance, or case management
• Familiarity with background screening or workforce management systems
• Experience preparing daily operational reports for cross-functional teams
• Experience working with sensitive or confidential candidate information
• Ability to identify recurring issues and recommend process improvements
• Positive, dependable, and service-oriented attitude
• Ability to work effectively in a high-volume operational environment

What We Offer

PrideGlobal and its affiliates offers eligible employees a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Supplemental insurance (accident, critical illness, and hospital indemnity)
• 401(k) retirement savings plan
• Life and disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Pet insurance options
• Employee discounts with preferred vendors

More about us:

PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision-making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

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