Referral Specialist

Russell Tobin; Jackson (MS); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement

Life & disability insurance

Employee assistance program

Legal support

Auto insurance

Home insurance

Pet insurance

Employee discounts

Job summary

Russell Tobin is hiring a Reference Specialist in the United States for a background screening and verification services client. You will handle inbound and outbound calls and emails to collect candidate information and verify references in a fast-paced environment.

The role requires strong communication, active listening, documentation accuracy, and the ability to navigate multiple computer applications. Overtime may be required to meet deadlines while maintaining professionalism.

Qualifications

• Experience in customer service or call center environments.
• Strong verbal and written communication skills.
• Excellent listening and information gathering abilities.

Responsibilities

• Handle inbound and outbound calls and emails with professional and personal references to collect candidate information.
• Conduct inbound and outbound calls with landlords to obtain rental history and tenant verification information.
• Collect, verify, and accurately document personal, professional, and rental reference information.
• Maintain professionalism and excellent communication during all internal and external interactions.
• Follow established standards and guidelines to maintain the accuracy and quality of results.
• Handle escalated cases and perform additional follow-up to obtain required reference and tenant verification information.
• Use effective probing and active listening skills to gather complete and accurate information.
• Navigate multiple computer applications efficiently while maintaining speed and accuracy.
• Accurately document information and maintain organized records.
• Use sound judgment, problem-solving, and analytical skills to resolve complex issues.
• Multitask effectively and complete assigned work within required timelines.
• Collaborate with team members in a fast-paced, team-oriented environment.
• Work occasional overtime as needed to meet business objectives.

Skills

Customer service

Active listening

Data entry

Communication

Multitasking

Education

High School Diploma or equivalent experience

Job description

Our client, a background screening and verification services company, is looking to hire a Reference Specialist re

Pay Rate: $13-14.00/hour

Responsibilities:

Handle inbound and outbound calls and emails with professional and personal references to collect candidate information.

Conduct inbound and outbound calls with landlords to obtain rental history and tenant verification information.

Collect, verify, and accurately document personal, professional, and rental reference information.

Maintain professionalism and excellent communication during all internal and external interactions.

Follow established standards and guidelines to maintain the accuracy and quality of results.

Handle escalated cases and perform additional follow-up to obtain required reference and tenant verification information.

Use effective probing and active listening skills to gather complete and accurate information.

Navigate multiple computer applications efficiently while maintaining speed and accuracy.

Accurately document information and maintain organized records.

Use sound judgment, problem-solving, and analytical skills to resolve complex issues.

Multitask effectively and complete assigned work within required timelines.

Collaborate with team members in a fast-paced, team-oriented environment.

Work occasional overtime as needed to meet business objectives.

Requirements:

High School Diploma or equivalent experience.

Minimum of 6 months of customer service or call center experience.

Strong professional verbal and written communication skills.

Exceptional active listening skills with the ability to accurately capture and document information.

Ability to navigate multiple computer applications with speed and accuracy.

Strong persistence and ability to effectively probe for information.

Excellent judgment and attention to detail.

Strong problem-solving and analytical skills.

Highly organized with the ability to multitask and prioritize assignments.

Adaptable and team-oriented with a professional approach.

Ability to type 40 WPM or higher.

Strong grammar and spelling skills.

Proficiency with data collection and computer applications.

Ability to work effectively in a fast-paced environment and follow detailed work instructions.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state, federal, and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

Identifiers, such as name, address, and email address.

Professional and Employment-Related Information, such as resume, work history, education, and qualifications.

Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.

Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at [e-mail]