Venue Technology Support Specialist

ASM Global; Mountain View (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Legends Global in Mountain View, CA, is seeking a staff member to provide level 1 & 2 support for point-of-sale systems and to implement improvements. The role requires walking venues, replacing defective hardware during events, and diagnosing software, firmware, and hardware issues.

Flexibility to uphold standards and engage with stakeholders is essential. The position emphasizes strong analytical and problem-solving abilities, excellent verbal and written communication, and the capacity to

Qualifications

• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Skills

Analytical skills

Problem solving

Communication

Multitasking

Verbal communication

Written communication

Microsoft Office

Tools

Microsoft Office

Job description

Legends Global in Mountain View, CA, is seeking a staff member to provide level 1 & 2 support for point-of-sale systems and to implement improvements. The role requires walking venues, replacing defective hardware during events, and diagnosing software, firmware, and hardware issues.

Flexibility to uphold standards and engage with stakeholders is essential. The position emphasizes strong analytical and problem-solving abilities, excellent verbal and written communication, and the capacity to