Venue Technology Assistant

asmglobal; Los Angeles (CA); On-site; USD 55,104,000 - 66,124,800; Part time

Job summary

Legends Global is seeking a Venue Technology Assistant to support customer-facing technology at our venue. You will maintain POS systems, desktops, tablets, and end-user devices, collaborating with the regional team to ensure smooth operations during events.

This role emphasizes proactive preparation, strong customer focus, and the ability to stay calm during incidents. Prior help desk experience and a drive to support fast-paced live events are highly valued.

Qualifications

• High School Diploma or GED required.
• Associated Degree in technology related field preferred.
• CompTIA A+ or Network+ certification desired.
• 2+ years of Service Desk support.
• 2+ years of TCP/IP networks and wireless support.
• 2+ years of Windows 7/10 Pro experience.
• 2+ years of Microsoft Office and/or other packaged applications.
• 2+ years with Samsung or Apple tablets.
• 2+ years with audio/video equipment.
• 2+ years supporting a POS system.
• 2+ years supporting antivirus and device imaging systems.
• 2+ years providing technology training and mentoring.
• 2+ years supervisory experience required.
• ITIL knowledge and certification desired.

Responsibilities

• Works as part of Event Technology Support Team.
• Stays in radio and SMS contact with team members and Supervisor.
• Provides support to a designated zone of the stadium.
• Assists in equipment setup/teardown as needed.
• Maintains high level of support and client satisfaction.
• Performs tier one support; escalates when appropriate.
• Communicates known issues and impacts to operations.
• Prioritizes time-sensitive requests to minimize impact.
• Verifies issues are resolved and functionality restored.
• Communicates IT standards and best practices.
• Escalates to Supervisor when necessary.
• Other duties as assigned.

Skills

Keyboarding

MS Office

Interpersonal skills

Written communication

Oral communication

Detail oriented

Team motivation

Ownership & responsibility

Education

High School Diploma or GED

Associate Degree in technology related field

CompTIA A+ or Network+ certification

ITIL knowledge

Tools

POS system

Printers

Desktops and laptops

Samsung tablets

Apple tablets

Windows 7/10 Pro

Audio/Video equipment

Job description

Venue Technology Assistant

LEGENDS GLOBAL

Legends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development, venue management, and event booking to revenue strategy and hospitality.

Legends Global brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Job Details

Description

As part of the Venue Technology Team, this role is expected to be responsible for these major functions:

Provide POS and infrastructure support leadership for the customer-facing technology at this venue. Provide technical support to the business team based out of this location.

In addition, as time permits, this role may be asked to provide complimentary support to large events at other venues within the region or at other office premises.

The person in this position is expected to have technical ownership over issues reported or identified by this individual. They will be supported and overseen by the Regional Venue Tech Manager.

Hands on familiarity with POS solutions, desktop computers, and other end user devices and systems is desired to be an effective member of this team. Legends strives to build resiliency into the solutions we deploy, however issues do arise. When an unplanned incident is encountered, the team members are expected to keep calm while assisting in both troubleshooting and communication. A great personality and customer focus is key. Being able to elevate when appropriate, pull in other technology team members and vendors, should be second nature. This support culture is conducted as part of the standard support protocol for the venue. Previous fast paced, demanding help desk experience is ideal experience for candidates in this role.

The goal of this team is to prepare well before the event, so they can spend time soaking up the atmosphere in the stadium during the event. While doing so they need to always be available to support our operations.

Responsibilities:

• Works as part of Event Technology Support Team
• Stays in radio and SMS contact with other team members and the Supervisor at regular intervals
• Provides support to a designated zone of the stadium. Is actively available to support Legends operations in this area with zone overlap as incidents dictate
• Assists in equipment setup/teardown as needed
• Maintains a high level of support and client satisfaction at all times
• Performs tier one support across the site; escalates when appropriate
• Makes it their business to understand and share known issues. Assesses the impact to operations at a venue and makes sure others understand the implications
• Pays special attention to time sensitive requests and makes smart decisions prioritizing to ensure minimal internal or external customer impact
• Validates reported issues are fully addressed; checks expected functionality has resumed
• Responsible for communicating, promoting and adhering to IT standards
• Effectively communicate to stakeholders as required, escalating to Supervisor when necessary
• Other duties as assigned

Qualifications:

• Keyboarding skills and computer proficiency with software knowledge to include MS Office.
• Excellent interpersonal, written, and oral communication skills required
• Must be detail oriented, organized, service oriented, and responsible
• Strong customer service and presentation skills
• Able to motivate themselves and a team to work together in the most efficient manner
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT they manage to ensure its 24x7 availability
• Able to analyze user needs, problem-solving and reach acceptable solutions
• Able to perform effectively with supervision, either independently or as a team member
• Comprehensive knowledge of POS, printers, peripherals and desktops/laptops and PC applications
• Practical knowledge of Intranet and Internet Technologies, servers, networking, and telephony
• Good understanding of network troubleshooting including TCP/IP, VLAN's, and wireless
• Experience working with managed service providers
• Able to maintain confidentiality of information and systems
• Knowledge of security, compliance requirements and practices
• Must be able to sit, stand, walk or a combination of the three for up to 10 to 15 hours a day
• Ability to lift up to 10-30 pounds, occasionally 50 pounds
• Must be available and willing to work such weekends and holidays as we determine are necessary or desirable to meet Legends' business needs

Preferred:

• High School Diploma or GED required
• Associated Degree in a technology related field preferred
• CompTIA A+ or Network+ certification desired
• 2+ years of Service Desk support
• 2+ years of working with and supporting TCP/IP networks and performing wireless support
• 2+ years of hands-on experience using Windows 7 and 10 Professional operating systems
• 2+ years of Microsoft Office and/or other packaged applications required
• 2+ years of working with and supporting Samsung or Apple tablets
• 2+ years of working with and supporting audio/video equipment
• 2+ years of working and supporting a POS system
• 2+ years of working and supporting antivirus and device imaging systems
• 2+ years of providing technology training and mentoring others
• 2+ years of supervisory experience required
• ITIL knowledge and certification desired

PHYSICAL REQUIREMENTS:

Constant walking, bending, stooping, lifting, and reaching. Must be able to lift/move 50 lbs.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Compensation:

Part-Time, Seasonal

$22.00 hr