Venue Technology Supervisor - Freedom Mortgage Pavilion

ASM Global; United States; On-site; USD 20,457 - 29,136; Part time

Job summary

Legends Hospitality, LLC is seeking a technically skilled individual for event support, focusing on point-of-sale systems. The role involves troubleshooting hardware and software issues and maintaining effective communication across management levels.

Qualifications include a Bachelor’s degree in Computer Information Systems and 1-3 years of experience, with a focus on network knowledge and customer service. The position requires flexibility for late-night and weekend events.

Qualifications

• 1-3+ years of relevant work experience.
• Eagerness to adapt to a diverse environment.
• Flexible scheduling and reliable transportation required.

Responsibilities

• Provide event day setup for point-of-sale systems.
• Diagnose software and hardware errors.
• Conduct stadium walk-throughs to ensure operational systems.

Skills

PC hardware knowledge

Networking (TCP/IP, VLANs)

Windows operating systems (2003, 2008)

Wireless LAN concepts

Microsoft Office Suite

Event support experience

Oral and written communication

Education

Bachelor’s degree in Computer Information Systems

Tools

Windows XP

Windows 7

SQL systems

Quest

Counterpoint

Job description

Company Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360‑degree service solution across six verticals: professional sports, collegiate, attractions, entertainment, international, and conventions.

Responsibilities

• Provide event day setup and support of multiple point‑of‑sale systems.
• Provide excellent desktop support services to internal staff.
• Work with vendors and service providers to resolve issues and implement changes.
• Communicate productively and professionally across all managerial levels.
• Work during most events held at the facility, including late nights and weekends.
• Provide level 1 & 2 support of all point‑of‑sale system problems and elevate as necessary.
• Initiate and implement improvements to areas of responsibility.
• Serve as building‑wide point of contact on IT related matters.
• Conduct stadium walk‑throughs to ensure all systems are operational before and during events.
• Replace defective hardware before, during, and after events.
• Diagnose software, firmware, and hardware errors and execute solutions.
• Work with external vendors on support of proprietary systems.
• Track RMAs for all equipment inbound and outbound for repairs.
• Maintain a thorough knowledge of the organization and adhere to all standards and practices.
• Perform other duties as assigned by the IT Manager and Controller.

Qualifications

• Bachelor’s degree in Computer Information Systems or related field (experience may substitute education).
• 1–3+ years of relevant work experience.
• Basic PC hardware knowledge.
• Good understanding of networking, including TCP/IP and VLANs.
• Administration experience with Windows 2003, 2008, and 2008R2 operating systems.
• Experience with wireless LAN concepts.
• Experience with Windows XP/Windows 7 and Microsoft Office Suite.
• Experience with virtual environments for both servers and desktops.
• Eagerness to work in a rapidly changing, diverse environment and willingness to accommodate a sports and entertainment venue schedule.
• Highly effective oral presentation and written communication skills.
• Ability to report to the stadium no fewer than 4 hours prior to each game/event, or as directed.
• Flexible scheduling and reliable transportation required (applicant may be asked to work events at other Legends sites in the LA/OC area).
• Working knowledge of Microsoft and Mac applications, operating systems, office systems, and server networking terminologies.
• Knowledge and usage of wireless terminologies and security technologies.
• Knowledge of CAT5/6 crimping in various cable configurations (making LAN cables).
• Experience with Quest, Counterpoint, or SQL systems.
• Exposure to event support or retail sales experience preferred but not required.
• Relevant industry certifications.
• Able to move fast and act on assigned duties.
• Physical ability to walk, stand, or sit for extended periods of time; reach, bend, stoop, wipe, push, and pull; lift and carry items weighing 10–30 pounds, and up to 50 pounds.

Pay

$18 per hour

Equity

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.