Event IT Technician (Legends Global Merchandise)

Legends Global; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global is seeking an on-site POS IT support specialist to travel to live events and install, configure, and maintain POS systems and peripherals. You will establish network connectivity, test systems, and ensure uptime across venues while assisting staff and resolving issues quickly.

The role requires a 2-year degree or 2+ years in help desk or POS support, with knowledge of AtVenu, Square, or Retail Cloud. On-site work at Legends locations nationwide with travel up to 35% is expected.

Qualifications

• 2-year degree or 2+ years of work experience in help desk, desktop, application, or POS support.
• Preferred knowledge of POS systems such as AtVenu, Square, or Retail Cloud.

Responsibilities

• Travel to event sites to install and configure POS systems and peripherals.
• Establish and test network connectivity to ensure reliable POS operations.
• Prepare and stage equipment prior to event launch.
• Monitor and maintain POS systems during events and resolve issues promptly.
• Provide on-site IT support for staff and troubleshoot hardware/software issues.
• Safely dismantle and pack POS equipment for return shipment.
• Document system performance and report issues for follow-up.
• Support end-user applications and perform software updates as needed.
• Maintain security policies and data protection standards.
• Occasionally provide after-hours support and travel to events as required.
• Asset management of POS hardware and peripherals.
• Maintain POS portals, discounts, product, and user access.
• Create ERP events tying into POS activities.

Skills

Customer service

Problem solving

IT support

Teamwork

Education

2-year degree or 2 years experience

Tools

AtVenu

Square

Retail Cloud

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events and venues.

LEGENDS GLOBAL Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! GLOBAL MERCHANDISE Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer‑centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in‑venue, e‑commerce and pop‑up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience.

THE ROLE

Candidate eligible for this position must be customer service‑focused, with the ability to work independently and be flexible to help out with any Legends locations. The person filling this position will have success if they possess the ability to work in a fast‑paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem‑solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders. 35% travel is required.

Essential Functions

• Travel to event sites to install and configure POS systems, including terminals, mobile devices, printers, and payment peripherals.
• Establish and test network connectivity (wired and wireless) to ensure reliable POS operations.
• Prepare and stage equipment prior to event launch.
• Monitor and maintain POS systems throughout the event, ensuring uptime and resolving technical issues promptly.
• Provide on‑site IT support for staff and troubleshoot hardware/software issues.
• Safely dismantle and pack POS and IT equipment for return shipment.
• Document system performance and report any issues for follow‑up.
• Support end‑user applications and perform software updates as needed.
• Maintain compliance with security policies and data protection standards.
• Participate in special projects and provide after‑hours support when required.
• Provide on‑site support for local and/or special events (with travel required as needed up to 35%).
• Provides after‑hours, on‑call support for end‑users as assigned.
• Special projects, requests, and other duties assigned.
• Asset Management of Point‑of‑Sale systems, connection points, scanners, and printers.
• Maintain an event schedule.
• Maintain Point of Sale portals, with discounts, product, and user access.
• Create ERP events that tie into the point of sale.

Qualifications

To perform this job successfully, the candidate must be able to perform each essential duties above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 2‑year degree in related field, or minimum of 2 years work experience in help desk, desktop, application, or point‑of‑sale support.
• Preferred pre knowledge of point of sale systems such as AtVenu, Square, or Retail Cloud.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site LGM Indianapolis, IN

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.