Venue Technology Assistant

Legends Hospitality, LLC; Los Angeles (CA); On-site; USD 20,309 - 28,925; Part time

Job summary

Legends Hospitality, LLC is looking for a part-time Venue Technology Assistant in Los Angeles. This role supports POS and infrastructure at the venue, providing technical support to teams and assisting with events.

Key responsibilities include providing customer-facing tech support, resolving technical issues, and supporting events. The ideal candidate will have strong communication skills and experience with various technologies.

Qualifications

• Keyboarding skills and computer proficiency with MS Office software.
• Excellent interpersonal, written, and oral communication skills.
• Detail-oriented, organized, service-oriented, and responsible.
• Strong customer service and presentation skills.

Responsibilities

• Provide POS and infrastructure support leadership for the customer-facing technology at the venue.
• Provide technical support to the business team based at this location.
• Support large events at other venues or office premises as needed.
• Own technical issues reported or identified by staff and maintain ownership over their resolution.

Skills

Keyboarding skills and computer proficiency with MS Office

Excellent interpersonal, written, and oral communication skills

Strong customer service and presentation skills

Good understanding of network troubleshooting (TCP/IP, VLANs, wireless)

Analytical problem solver with user needs assessment

Education

High School Diploma or GED required

Associate Degree in a technology-related field preferred

Tools

Windows 7 and 10

POS systems

Microsoft Office

Audio/video equipment

Job description

Venue Technology Assistant

Venue Technology Assistant role at Legends Global supports POS and infrastructure at a venue, providing technical support to business teams and assisting with events.

Responsibilities

• Provide POS and infrastructure support leadership for the customer-facing technology at the venue.
• Provide technical support to the business team based at this location.
• Support large events at other venues or office premises as needed.
• Own technical issues reported or identified by staff and maintain ownership over their resolution.
• Act as part of the Event Technology Support Team.
• Stay in radio and SMS contact with team members and the Supervisor at regular intervals.
• Provide support to a designated zone of the stadium, actively available with zone overlap as incidents dictate.
• Assist with equipment setup and teardown as needed.
• Maintain a high level of support and client satisfaction at all times.
• Perform tier one support across the site; escalates when appropriate.
• Understand and share known issues; assess impact to operations and communicate to stakeholders.
• Prioritize time-sensitive requests to minimize customer impact.
• Validate that reported issues are fully addressed and functionality has resumed.
• Maintain and promote IT standards.
• Communicate with stakeholders and elevate issues to Supervisor when necessary.
• Other duties as assigned.

Qualifications

• Keyboarding skills and computer proficiency with MS Office software.
• Excellent interpersonal, written, and oral communication skills.
• Detail-oriented, organized, service-oriented, and responsible.
• Strong customer service and presentation skills.
• Self-motivated and able to motivate a team.
• Eager to work in a rapidly changing, diverse environment; accepts ownership of IT for 24x7 availability.
• Analytical problem solver with user needs assessment.
• Works effectively with supervision or independently.
• Comprehensive knowledge of POS, printers, peripherals, desktops/laptops, and PC applications.
• Practical knowledge of Intranet and Internet technologies, servers, networking, and telephony.
• Good understanding of network troubleshooting (TCP/IP, VLANs, wireless).
• Experience with managed service providers.
• Ability to maintain confidentiality of information and systems.
• Knowledge of security, compliance requirements and practices.
• Physical stamina: sit, stand, walk for up to 10-15 hours a day; lift up to 30 lbs., occasionally 50 lbs.
• Available to work weekends and holidays as required.

Preferred Qualifications

• High School Diploma or GED required.
• Associate Degree in a technology-related field preferred.
• CompTIA A+ or Network+ certification desired.
• 2+ years of Service Desk support.
• 2+ years of working with and supporting TCP/IP networks and wireless support.
• 2+ years of hands-on experience using Windows 7 and 10.
• 2+ years of Microsoft Office and/or other packaged applications.
• 2+ years of working with Samsung or Apple tablets.
• 2+ years of working with audio/video equipment.
• 2+ years of working with a POS system.
• 2+ years of supporting antivirus and device imaging systems.
• 2+ years of providing training and mentoring others.
• 2+ years of supervisory experience.
• ITIL knowledge and certification desired.

Physical Requirements

• Constant walking, bending, stooping, lifting, and reaching.
• Must be able to lift/move 50 lbs.
• Practice safe work habits and follow all safety policies, procedures, and regulations.
• Complete company-wide and job-specific safety training.

Compensation

Part-Time, Seasonal $17.87/hr.