Venue Technology Supervisor - Talking Stick Resorts Amphitheatre

Legends Hospitality, LLC; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Legends Hospitality, LLC is seeking a dedicated individual for a technical support role at their venue in Phoenix, Arizona. Candidates should have a strong customer service focus and the ability to provide support for multiple point-of-sale systems during events.

The ideal candidate will hold a bachelor's degree in Computer Information Systems, have relevant experience, and possess a wide range of technical skills. Flexible scheduling and transportation are required as the role may involve working late nights and weekends.

Qualifications

• 1-3+ years of relevant work experience.
• Experience with wireless LAN concepts.
• Experience with virtual environments.

Responsibilities

• Provide event day setup and support of multiple point-of-sale systems.
• Provide excellent desktop support services to internal staff.
• Track RMAs of all equipment for repairs.

Skills

Customer service skills

Analytical and problem-solving skills

Communication skills

Basic PC hardware knowledge

Networking understanding (TCP/IP, VLANs)

Flexibility and adaptability

Education

Bachelor’s degree in Computer Information Systems or related field

Tools

Windows operating systems (2003, 2008, 2008R2)

Microsoft Office Suite

Quest, Counterpoint or SQL systems

Job description

Overview

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360‑degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. Our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

The candidate must be customer‑service focused, able to work independently and flexibly, and able to support in any Legends Hospitality location. They should thrive in fast‑paced, dynamic environments, have strong analytical and problem‑solving skills, be able to organize, manage, and complete multiple tasks efficiently, communicate effectively, and maintain relationships with internal and external stakeholders.

• Provide event day setup and support of multiple point‑of‑sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Communicate productively and professionally across all managerial levels
• Work during most events being held at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all point‑of‑sale system problems and escalate with inside and outside service providers when necessary
• Initiates and implements improvements to areas of responsibility
• Serves as building‑wide point of contact on IT related matters
• Conduct stadium walk‑through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnosis of software, firmware, & hardware errors and execution of solutions
• Work with external vendors on support of proprietary systems
• Track RMAs of all equipment inbound and outbound for repairs
• Maintain a thorough knowledge of the organization and adhere to all standards and practices
• Perform other duties as assigned by IT Manager and Controller

Qualifications

• Bachelor’s degree in Computer Information Systems or related field (experience can be substituted for education)
• 1–3+ years of relevant work experience
• Basic PC hardware knowledge
• Good understanding of networking including TCP/IP, VLANs
• Administration experience with Windows 2003, 2008, 2008R2 operating systems
• Experience with wireless LAN concepts
• Experience with Windows XP/Windows 7 and Microsoft Office Suite
• Experience with virtual environments (servers and desktops)
• Eagerness to work in a rapidly changing, diverse environment
• Adaptability to schedule demands of a sports and entertainment venue
• Ability to adapt to immediate environmental changes
• Highly effective oral presentation and written communication skills
• Ability to report to the stadium no less than 4 hours prior to each game/event, or as directed
• Flexible scheduling and reliable transportation required (may work events at other Legends sites in the LA/OC area)
• Knowledge of Microsoft and Mac applications, OS, office systems, and server networking terminologies
• Knowledge and use of wireless terminologies and security technologies
• Knowledge in CAT5/6 crimping and LAN cable configuration (making LAN cables)
• Experience with Quest, Counterpoint or SQL systems
• Exposure to event support or retail sales experience preferred but not required
• Relevant industry certifications
• Ability to move fast and act on assigned duties
• Physical ability to walk, stand, or sit for extended periods; reach, bend, stoop, wipe, push and pull; lift and carry items weighing 10–30 pounds, up to 50 pounds
• Practice safe work habits, follow all safety policies and procedures, and complete company‑wide safety training and any additional job‑specific safety training

Equal Opportunity Employer

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.