Venue POS & Tech Support Specialist

ASM Global; California; Presencial; USD 26.000 - 37.000; Jornada completa

Descripción de la vacante

Legends Venue is seeking a dedicated POS Support Specialist to assist with deployment and teardown of POS terminals, update sales records, and provide admin support for PCs, printers, and related equipment. Duties include end-user support, PC maintenance, POS maintenance, upgrades and configurations.

The role requires customer service focus and the ability to work independently in a fast-paced, dynamic venue environment; knowledge of POS systems (Oracle Micros preferred) and strong communication

Formación

• Knowledge in CAT5/6 crimping in different cable configurations.
• Experience with Active Directory.
• Experience with POS, preferred Oracle Micros POS.
• The ideal candidate will have a minimum of an Associate's degree.
• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Must be able to adapt to environment changes immediately.
• Highly effective oral presentation and written communication skills.
• Working knowledge of Microsoft applications to include operating system, office systems.
• Ability to be on feet and walk long distances.
• Ability to lift at least 50 lbs.

Responsabilidades

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Conocimientos

Active Directory

POS systems

LAN cable crimping

Microsoft Office

Communication skills

Physical fitness

Educación

Associate's degree

Herramientas

Oracle Micros POS

Descripción del empleo

Legends Venue is seeking a dedicated POS Support Specialist to assist with deployment and teardown of POS terminals, update sales records, and provide admin support for PCs, printers, and related equipment. Duties include end-user support, PC maintenance, POS maintenance, upgrades and configurations.

The role requires customer service focus and the ability to work independently in a fast-paced, dynamic venue environment; knowledge of POS systems (Oracle Micros preferred) and strong communication