Venue Operations Lead — Guest Experience & Events

Venu-; Gurnee (IL); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Flexible PTO

Health Insurance

401(k) Match

Job summary

VENU+ operates Six Flags Great America in Gurnee, IL, and seeks a Site Operations Lead to support daily operations, ensuring a smooth, safe, and enjoyable guest experience. You will help with event logistics, guest interactions, and equipment functionality to create memorable moments throughout the venue.

The role is seasonal with weekend availability, requiring a high school diploma, strong communication, and basic computer skills. Benefits are available for qualifying employees.

Qualifications

• High school diploma or equivalent.
• Previous experience in an entertainment or hospitality setting is preferred.
• 2-4 years of leadership experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving abilities and attention to detail.
• Weekend work availability is a must, more hours available in the future based on aptitude and park schedule.
• Basic computer skills.

Responsibilities

• Lead daily workflow, create schedules, and delegate tasks to team members.
• Inspire and motivate employees through positive coaching and performance initiatives.
• Analyze complex situations and resolve guest concerns with professionalism and care.
• Act as a liaison between park leadership and guests to ensure concerns are resolved in a timely manner.
• Maintain a clean and orderly area by removing spills and debris around assigned locations.
• Assist with repairs and maintenance of amusement, mobility, and locker products.
• Monitor operations to identify opportunities to increase productivity and reduce costs.
• Prepare reports and operational documentation as requested by management.
• Prepare operational reports as requested by management.
• Inspire and motivate employees through positive coaching and performance initiatives.
• Monitor and help enforce loss prevention procedures; partner with Security/LP as needed.
• Perform additional duties as assigned.

Skills

Leadership

Communication

Multitasking

Problem solving

Attention to detail

Weekend availability

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

VENU+ operates Six Flags Great America in Gurnee, IL, and seeks a Site Operations Lead to support daily operations, ensuring a smooth, safe, and enjoyable guest experience. You will help with event logistics, guest interactions, and equipment functionality to create memorable moments throughout the venue.

The role is seasonal with weekend availability, requiring a high school diploma, strong communication, and basic computer skills. Benefits are available for qualifying employees.