Venue Operations General Manager (Bonus Eligible)

AEG Worldwide; Denver (CO); On-site; USD 97,000 - 115,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits package

401k match

Job summary

AEG Worldwide in the United States seeks a General Manager to oversee the entire venue operation, including staffing, finance, marketing, production and maintenance while ensuring safety compliance.

Lead cross‑functional teams, develop budgets, manage contracts with vendors and sponsors, and build partnerships to drive attendance and revenue.

The role requires a BA/BS, 10+ years of venue experience, strong leadership, budgeting skills, and fluency in navigating fast‑paced environments.

Qualifications

• BA/BS Degree (4-year) In a related field.
• 10+ years Of related work experience
• Experience and knowledge in overseeing physical venue
• Experience with management, leadership and conflict resolution
• Must have management experience and exceptional leadership abilities
• Must have proven track record of developing and managing budgets
• Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
• Self-motivated with the ability to work in a fast paced environment
• Excellent written, listening and verbal communication skills
• Must be creative, detail-oriented person with an outgoing personality
• Knowledge of music industry preferred

Responsibilities

• Direct and oversee all facility operations, including planning, organizing, and managing staff and daily activities.
• Evaluate and enhance policies and procedures to improve operational efficiency, safety, and overall performance.
• Oversee staff management functions, including recruitment, hiring, training, supervision, performance evaluation, and succession planning.
• Lead cross-functional meetings related to operations, financial performance, and staff training.
• Establish and manage relationships with vendors, contractors, sponsors, and strategic partners; negotiate contracts and monitor performance.
• Establish and manage the annual operating calendar, including initial programming strategy, hours of operation, and attendance and revenue projections for venue launch and ongoing operations.
• Develop, implement, and monitor operating budgets; oversee cost control and financial performance for operations and events.
• Identify and pursue partnership opportunities to enhance revenue, operations, and community presence. Develop and execute community engagement strategies; represent the organization at public events and build relationships with local stakeholders.
• Design and implement cross-departmental training and professional development programs, including pre-opening onboarding and operational readiness initiatives.
• Prepare and maintain all required reports, records, and permits in compliance with city and management requirements.
• Ensure compliance with all applicable local, state, and federal regulations, including OSHA; maintain and implement the Emergency Action Plan (EAP).
• Resolve escalated customer service issues, ensuring timely investigation and resolution.

Skills

Leadership

Communication

Staff management

Budgeting

Conflict resolution

Detail-oriented

Creativity

Fast-paced environment

Music industry knowledge

Education

BA/BS Degree (4-year)

Tools

Microsoft Office

Job description

AEG Worldwide in the United States seeks a General Manager to oversee the entire venue operation, including staffing, finance, marketing, production and maintenance while ensuring safety compliance.

Lead cross‑functional teams, develop budgets, manage contracts with vendors and sponsors, and build partnerships to drive attendance and revenue.

The role requires a BA/BS, 10+ years of venue experience, strong leadership, budgeting skills, and fluency in navigating fast‑paced environments.