Venue General Manager: Lead Operations & Growth

AEG; Cambridge (MA); On-site; USD 100,000 - 160,000; Full time

Job summary

The General Manager at AEG will oversee the overall management, promotion and operation of the facility, including booking, finance, marketing, staffing, production, maintenance and related operations. This role requires leadership across departments and coordination with corporate staff, partners and regulators to deliver memorable guest experiences.

Qualifications include a BA/BS, 10+ years of venue experience, strong budgeting and people skills, and proficiency with Microsoft Office.

Qualifications

• BA/BS Degree (4-year) in a related field.
• 10+ years of related work experience.
• Experience and knowledge in overseeing a physical venue.
• Experience with management, leadership and conflict resolution.
• Must have management experience and exceptional leadership abilities.
• Must have proven track record of developing and managing budgets.
• Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook).
• Self-motivated with the ability to work in a fast-paced environment.
• Excellent written, listening and verbal communication skills.
• Must be creative, detail-oriented person with an outgoing personality.
• Knowledge of music industry preferred.

Responsibilities

• Recruiting, hiring, training, supervising, compensation, succession planning and evaluating management, administrative, and supervisory staff. Determines and establishes organizational structure and personnel staffing requirements. Assures the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards for all positions with provisions for timely and effective employee performance evaluations.
• Plans, organizes, coordinates and directs all activities and personnel. Engaged in maintaining and operating the facilities. Evaluates existing policies and procedures and recommends improvements for the facility and/or improves the efficiency and safety of operations.
• Oversee development of annual operating calendar, activities schedule, dates and hours of operations, projections for attendance and revenue.
• Prepares, implements and monitors a detailed program budget. Supervises cost accounting required of assigned events to include facility rental, box office fees, house equipment rentals, supplies and services purchased, event supervision, ushers, ticket takers, ticket sellers, security officers, announcers, parking attendants, stage managers and stage crew.
• Prepares and maintains required reports/records for the city and/or the management firm.
• Provides for control of day-to-day operations, assuring the coordination of plans, programs and events and conducts post‑event operational and financial review and analysis.
• Ensures that all production/operations are conducted in accordance with applicable local, state and federal regulations such as OSHA and CalOSHA requirements.
• Organize operational meetings with accounting about financials and/or with staff and supervisors for training.
• Handle customer service via phone calls, email inquiries or website posts. Conduct the required investigation and have the issues resolved within a 24‑hour turnaround time.

Skills

Venue management

Leadership

Budgeting

Staffing

Customer service

Conflict resolution

MS Office

Communication skills

Education

BA/BS Degree

Tools

Microsoft Office Suite

Job description

The General Manager at AEG will oversee the overall management, promotion and operation of the facility, including booking, finance, marketing, staffing, production, maintenance and related operations. This role requires leadership across departments and coordination with corporate staff, partners and regulators to deliver memorable guest experiences.

Qualifications include a BA/BS, 10+ years of venue experience, strong budgeting and people skills, and proficiency with Microsoft Office.