Venue IT & POS Supervisor — Live Event Tech

asmglobal; Wantagh (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Legends Global is seeking an IT Support professional to assist at Legends Hospitality venues in a fast-paced environment. The role focuses on POS support, desktop assistance, and collaboration with vendors to resolve IT issues during events.

Candidate must have 1–3 years of experience, strong networking and Windows expertise, and flexibility to work event schedules including nights and weekends. This onsite position offers opportunities across multiple Legends sites.

Qualifications

• Bachelor’s degree required or equivalent experience.
• 1-3+ years of relevant work experience.
• Basic PC hardware knowledge.
• Strong TCP/IP and VLAN networking understanding.
• Experience with Windows servers and desktops.
• Experience with wireless LAN and security technologies.
• Willingness to work in a fast-paced sports/entertainment venue.

Responsibilities

• Provide event day setup and support of multiple point-of-sale systems
• Provide excellent desktop support services to internal staff
• Work with vendors and service providers to resolve issues and implement changes
• Must be able to communicate productively and professionally across all managerial levels
• Must have the ability to work during most events being held at the facility (including late nights and weekends)
• Provide level 1 & 2 support of all point-of-sale system problems and elevate with inside and outside service providers when necessary
• Initiates and implements improvements to areas of responsibility
• Serves as building wide point of contact on IT related matters
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions
• Work with external vendors on support of proprietary systems
• Tracking RMA’s of all equipment inbound and outbound for repairs
• Maintains a thorough knowledge of the organization and adheres to all standards and practices
• Perform other duties as assigned by IT Manager and Controller

Skills

PC hardware

Networking

Windows Admin

Wireless LAN

Virtualization

SQL systems

Education

Bachelor's degree in Computer Information Systems or related field

Tools

Quest

Counterpoint

SQL databases

Job description

Legends Global is seeking an IT Support professional to assist at Legends Hospitality venues in a fast-paced environment. The role focuses on POS support, desktop assistance, and collaboration with vendors to resolve IT issues during events.

Candidate must have 1–3 years of experience, strong networking and Windows expertise, and flexibility to work event schedules including nights and weekends. This onsite position offers opportunities across multiple Legends sites.