Venue Guest Experience Specialist

AEG Worldwide; Newport (KY); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Benefits eligibility

Part-time

Job summary

AEG manages guest services at PromoWest in Newport, KY, ensuring a safe, friendly environment from entry to exit. Staff provide directions, assist ADA patrons, and enforce venue policies while delivering superior customer service.

The role involves ticket scanning, coat check operations, and coordinating with the emergency evacuation team as needed. The position is generally part-time with a pay scale of $12–$15 per hour.

Qualifications

• High school diploma or equivalent
• 1–2 years of related work experience
• Ability to work in varying conditions
• Ability to lift up to 50 lbs without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods

Responsibilities

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance.
• Operate the coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary; monitor guest conduct to ensure safety and responsible drinking.
• Seat guests and assist ADA patrons.
• Enforce all venue policies and complete required trainings; participate in employee meetings.
• Act as a member of the emergency evacuation team by directing guests during a facility emergency.
• Monitor venue during arrival and exit to comply with fire department safety regulations.
• Perform other duties as deemed appropriate by Management and Supervisors.

Skills

Customer service

Standing/walking

Lifting 50 lbs

Education

High School Diploma or equivalent

Job description

AEG manages guest services at PromoWest in Newport, KY, ensuring a safe, friendly environment from entry to exit. Staff provide directions, assist ADA patrons, and enforce venue policies while delivering superior customer service.

The role involves ticket scanning, coat check operations, and coordinating with the emergency evacuation team as needed. The position is generally part-time with a pay scale of $12–$15 per hour.