Guest Services Staff - PromoWest PA

AEG Presents; Pittsburgh (Allegheny County); On-site; USD 12,398 - 15,153; Part time

Benefits offered by this job

Part-time benefits (ACA qualification)

Job summary

AEG Presents in Pittsburgh is seeking a part-time Guest Services Staff member to serve as the primary point of contact for guests inside the venue, ensuring safety and a welcoming experience from entry onward.

The role involves helping guests find areas like restrooms, VIP zones, and seating, while enforcing venue policies and assisting with ADA accessibility. Prior event or venue experience is a plus.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of related work experience.
• Ability to lift 50 lbs.
• Positive attitude with superior customer service skills.
• Ability to stand, walk, and climb stairs for long periods.

Responsibilities

• Answer guest questions and direct guests to key venue areas.
• Operate coat check rooms per guidelines.
• Scan tickets and administer applicable wristbands.
• Greet guests and resolve complaints, escalating when needed.
• Monitor guest conduct to maintain a safe environment and ensure responsible alcohol service.
• Seat guests and assist ADA patrons.
• Enforce venue policies and complete required trainings.
• Act as part of the emergency evacuation team.
• Monitor venue during guest arrival and exit to comply with safety regulations.
• Perform other duties as requested by management.

Skills

Customer service

Stamina

Education

High School Diploma

Job description

SUMMARY

Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

PRIMARY RESPONSIBILITIES

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under‑age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 1–2 years of related work experience.
• Ability to work in varying conditions.
• Ability to lift 50 lbs. without assistance.
• Positive attitude with superior customer service skills.
• Ability to stand, walk, and climb stairs for long periods of time.

PREFERENCES

• Previous experience working in events and knowledge of the music industry preferred.
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

PAY SCALE

$10

BONUS

This position is not eligible for a bonus under the current bonus plan requirements.

BENEFITS

Part‑time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.